Pack Leader

Overview

This role involves leading a team of Staff Accountants (“pack members”) to ensure accurate and timely delivery of financial information for restaurant clients. You will report to the Quality Control Lead (QCL) and be responsible for supervising your team, organizing workflow, assigning and tracking work, and maintaining accountability to deadlines and quality standards.

You will also own client Profit & Loss statements and Balance Sheets, ensuring accuracy, compliance, and readiness for client-facing reviews led by Relationship Managers.

Responsibilities

• Lead and supervise pack members: Provide day-to-day leadership, coaching, and oversight.
• Workflow and task assignment: Assign and prioritize tasks, monitor progress, and ensure accountability to established deadlines and deliverables.
• Workload management: Conduct regular check-ins to review workloads, quality, and development goals; balance team capacity as needed.
• Financial oversight and ownership:
  • Maintain complete ownership of assigned client Profit & Loss statements and Balance Sheets.
  • Review financial statements for accuracy, reconcile discrepancies, and ensure reports are client-ready.
  • Resolve accounting issues using discretion and independent judgment; escalate only when necessary.
• Deadline management: Ensure weekly tasks, monthly closes, and year-end reporting are completed accurately and on schedule.
• Financial close and audit support:
  • Oversee financial close processes, including account reconciliations, quarterly hard closes, and P&L/Balance Sheet reviews.
  • Support QCL audits by ensuring pack deliverables are complete, accurate, and timely.
• Collaboration with Relationship Managers:
  • Partner to prepare client-ready financial statements and insights for period reviews.
  • Provide analysis and context to support client discussions around performance, profitability, and compliance.
• Training and development: Mentor pack members in technical accounting skills, systems use, and team standards.
• Escalation and feedback:
  • Identify recurring process or data issues; communicate to the QCL and implement corrective actions within the team.
  • Provide constructive feedback to peers and leadership regarding workflow improvements.
• Continuous improvement: Recommend and implement enhancements to workflow, reporting accuracy, and internal communication; participate in ongoing process and systems improvement initiatives.

Requirements

• Pack Leadership & Supervision experience (including managing or supervising accounting/bookkeeping staff)
• Strong understanding of Profit & Loss statements, Balance Sheets, and financial reporting
• Ability to work under pressure while maintaining accuracy and attention to detail
• Commitment to timeliness, quality, and client satisfaction
• Bachelor’s degree in Accounting, Finance, or Business Administration preferred (equivalent experience accepted)
• 3+ years of accounting experience, preferably in restaurant or hospitality accounting

Preferred Qualifications

• Experience with Restaurant365 (R365)

Compensation & Benefits

Not specified in the provided description.

Location

Remote position.