Payments Operations Analyst I

Overview

This role involves joining a Core Payments Operations team to manage high-volume, data-intensive payment processes. The position requires collaboration across multiple internal departments to ensure successful payment processing and timely resolution of issues.

Shift: Monday to Friday, 8AM CT - 5PM CT

Responsibilities

• Process large volumes of payment files and perform detailed user account reconciliations with accuracy.
• Analyze data from various internal and external sources to troubleshoot and resolve payment processing issues.
• Collaborate cross-functionally with operations, client success, support, and customer solutions teams.
• Identify, investigate, and resolve payment and product issues using available systems and tools; escalate when necessary.
• Examine unique user cases to identify friction points and provide data-driven recommendations to improve operational workflows.
• Suggest improvements to standard operating procedures to enhance departmental efficiency.
• Participate in ad hoc projects and operational tasks for the payments team.
• Maintain adherence to departmental standards for accuracy, efficiency, and service level agreements (SLAs).

Requirements

• Bachelor’s degree.
• Minimum 1 year of experience in Payments, Financial Operations, or Banking.
• Proactive problem-solving skills and ability to take initiative.
• Strong Excel, project management, and analytical skills with high attention to detail.
• Ability to adapt and perform well in a fast-paced team environment.
• Clear and concise communication skills, capable of explaining technical payment issues to non-technical stakeholders.
• Flexibility to work outside normal business hours if required.

Compensation & Benefits

• Salary range: $56,000 - $75,000 annually.
• Comprehensive health, vision, and dental insurance.
• Opportunity for equity ownership.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program.
• Employee Resource Groups.
• Company outings and events.
• Unlimited paid time off.
• 401(k) plan with company match.

Location

Position based in the United States with standard Central Time working hours.

Equal Opportunity

The employer is an equal opportunity organization. All qualified applicants will receive consideration without regard to race, color, religion, citizenship status, political affiliation, marital status, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other protected status under applicable laws.

Reasonable accommodations are available upon request during the recruitment process.