Payroll Implementation Manager

Overview

A financial holding company and its subsidiaries provide a wide range of business and financial solutions to the small- and medium-sized business (SMB) market across all 50 states. Their offerings include banking, business lending, electronic payment processing, technology solutions (such as cloud computing, data backup, storage and retrieval, IT consulting), eCommerce, accounts receivable and inventory financing, insurance solutions, web services, and payroll and benefits solutions.

The payroll and benefits division delivers a modern payroll and human capital management (HCM) platform designed for speed, accuracy, and ease of use for growing businesses.

Position Summary

The organization is seeking a Payroll Implementation Manager to assist the Senior Vice President of Payroll in the implementation and integration of iSolved products to onboard new clients, either transitioning from an existing payroll system or from their previous HCM.

Responsibilities

• Collaborate with the Implementations team to ensure projects run on schedule and keep management informed of progress and outstanding tasks.
• Attend implementation, sales, and payroll team meetings as scheduled; participate verbally and in writing.
• Maintain engagement with clients throughout implementation until successful and accurate transfer to Client Services.
• Document the implementation process, keep checklists and project plans updated, and maintain all communications, timelines, and plans in the Payroll Shared Drive.
• Implement full-service and/or standalone HCM solutions following company guidelines and client expectations.
• Assist clients in streamlining payroll processes and improving automation and efficiency.
• Work closely with the implementation team to determine internal and external resources required for client projects and identify ongoing improvement areas.
• Collaborate with Client Services to transition new clients to the service team.
• Provide Client Services Management with detailed processing notes and assist in communication and training.

Requirements

• High school diploma or equivalent experience.
• Minimum of 4 years of payroll experience in a complex environment, including multiple pay groups and pay cycles within a payroll service bureau (PSB).
• Bachelor's degree in accounting or related field preferred.
• Prior experience within a PSB in roles such as Sales (B2B), Account Manager, Payroll Implementation and/or conversion, or Payroll Client Services Specialist preferred.
• Strong influencing and closing skills.
• American Payroll Association certification (FPC or CPP) preferred.
• Extensive knowledge of federal and state payroll tax laws.
• Experience and operating knowledge of at least two payroll/HCM systems such as ADP Workforce Now, Workday, Paychex, or Ceridian; experience with iSolved strongly preferred.
• Excellent client relationship building skills.
• Experience handling mid-to-large size payrolls.
• Implementation and project management experience.
• Strong knowledge of payroll and time systems, production environments, and implementation practices.
• Excellent oral, written, and presentation skills.
• Ability to maintain cooperative working relationships with all management levels.
• Bilingual skills are a plus.
• Strong interpersonal skills and a positive attitude.
• Attention to accuracy and detail in processing information.
• Ability to manage multiple high-priority tasks, adjust to shifting priorities, and meet deadlines.
• Strong analytical and problem-solving skills.
• Self-directed with the ability to work with little supervision.
• Flexible and cooperative in fulfilling obligations.
• Knowledge of relevant federal and state payroll taxes and legislation is a plus.
• Ability to handle highly sensitive data with confidentiality and integrity.
• Excellent work ethic and desire to succeed.
• Proficient in Windows-based computer applications (Microsoft Office Suite), advanced Excel (v-lookups, pivot tables), and data import/export.
• Familiarity with internal systems such as iSolved and Newtracker, and external systems such as MasterTax.

Compensation & Benefits

• Competitive salary with a performance-based bonus program.
• Comprehensive benefits package including medical, dental, vision, supplemental benefits.
• 401(k) savings plan with employer match.
• Ongoing training in sales techniques, industry knowledge, and competitive landscape to support career growth.

Location

Not specified.

Equal Opportunity

The employer is an Equal Opportunity Employer (M/F/D/V) and requires all employees to perform work ethically and uphold the Code of Business Conduct and Ethics at all times.