Payroll Operations Specialist

Overview

A Payroll Operations Specialist role is available supporting payroll tax registrations, agency accounts, foreign qualifications, tax correspondence, unemployment claims, and other compliance-related services. This position involves close collaboration with Payroll Operations, Customer Support, Implementation, Benefits teams, external vendors, and state agencies to ensure compliance and deliver excellent customer service.

Responsibilities

• Register employers with state and local payroll tax agencies and manage agency accounts, credentials, and ongoing maintenance.
• Research state compliance requirements and coordinate directly with government agencies to resolve registration and account issues.
• Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination.
• Review and route tax notices, respond to unemployment claims, and manage other compliance-related administrative requests.
• Coordinate additional client services such as California Statement of Information filings, agency payment research, and check processing.
• Maintain accurate documentation, update internal systems, and identify opportunities to improve operational processes through automation and scalable workflows.

Requirements

• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written communication and customer service skills.
• Comfortable researching regulations and navigating government agency websites.
• Ability to work independently while collaborating across cross-functional teams.
• 2–3 years of experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or other regulatory or administrative operations preferred.

Preferred Qualifications

• Enjoy solving operational and compliance challenges from start to finish.
• Take ownership and follow through on complex administrative work.
• Comfortable communicating with customers, government agencies, and external partners.
• Proactively identify process improvements and leverage automation to increase efficiency.
• Thrive in a high-growth environment where accuracy, adaptability, and continuous improvement are essential.

Compensation & Benefits

• Competitive base salary and equity (stock options).
• Benefits package included.
• Salary ranges based on location and experience:
  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 - $96,200 USD
  • US employees outside of these metro areas: $77,000 - $86,600 USD
  • Canadian employees (any location): CAD 80,800 - 90,900

Location

This position is open to candidates located in San Francisco, CA; New York, NY; Portland, OR; or remote within Canada or the United States.