Payroll Operations Specialist

Overview

This role involves supporting the administrative and compliance foundation that enables customers to operate across state jurisdictions. The Payroll Operations Specialist will manage payroll tax registrations, agency accounts, foreign qualifications, tax correspondence, unemployment claims, and other compliance-related services. The position requires close collaboration with Payroll Operations, Customer Support, Implementation, Benefits teams, external vendors, and state agencies to deliver an exceptional customer experience.

Responsibilities

• Register employers with state and local payroll tax agencies and manage agency accounts, credentials, and ongoing maintenance.
• Research state compliance requirements and coordinate directly with government agencies to resolve registration and account issues.
• Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination.
• Review and route tax notices, respond to unemployment claims, and manage other compliance-related administrative requests.
• Coordinate additional client services such as California Statement of Information filings, agency payment research, and check processing.
• Maintain accurate documentation, update internal systems, and identify opportunities to improve operational processes through automation and scalable workflows.

Requirements

• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written communication and customer service skills.
• Comfortable researching regulations and navigating government agency websites.
• Ability to work independently while collaborating across cross-functional teams.
• 2–3 years of experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or other regulatory or administrative operations is preferred.

Preferred Qualifications

• Enjoy solving operational and compliance challenges from start to finish.
• Take ownership and follow through on complex administrative work.
• Comfortable communicating with customers, government agencies, and external partners.
• Proactively identify process improvements and leverage automation to increase efficiency.
• Thrive in a high-growth environment where accuracy, adaptability, and continuous improvement are essential.

Compensation & Benefits

The total rewards package includes base salary, equity (stock options), and benefits. Salary and equity ranges are competitive within the SaaS and fintech industry and are updated regularly using reliable compensation survey data. New hire offers are based on experience, expertise, geographic location, and internal pay equity relative to peers.

Target new hire base salary ranges for this role are:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 - $96,200 USD
• US employees outside of these metropolitan areas: $77,000 - $86,600 USD
• Canadian employees (any location): CAD 80,800 - 90,900

Location

Open to US and Canadian employees, with salary ranges varying by location.

Equal Opportunity

The organization is an Equal Employment Opportunity employer. All individuals are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. Reasonable accommodations are provided throughout the recruitment process for applicants with disabilities or special needs upon request.