Payroll Operations Specialist

Overview

This role supports the compliance infrastructure that keeps customers’ payroll operations running smoothly. You will own operational workflows across state registrations, employer account maintenance, workers’ compensation, business registrations, and related requirements, partnering with internal teams and external stakeholders to resolve issues and deliver a strong customer experience.

Responsibilities

• Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
• Research state and local requirements and determine steps needed to establish and maintain employer accounts, business registrations, and coverage.
• Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
• Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
• Investigate and resolve registration, account access, policy, coverage, and other operational issues.
• Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
• Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
• Identify recurring issues and improve processes, documentation, controls, and automation.
• Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
• Support other Payroll Operations initiatives and duties as business and team needs evolve.

Requirements

• 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
• Strong ownership and ability to manage work from intake through resolution with limited oversight.
• Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
• Excellent attention to detail, with the ability to manage multiple deadlines and workflows.
• Strong written and verbal communication skills with a customer-focused approach.
• Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
• Curiosity and willingness to develop deep subject-matter expertise.

Preferred Qualifications

• Experience with multi-state employer or business registrations and account maintenance.
• Experience with workers’ compensation policy administration, renewals, audits, or carrier relationships.
• Experience with FQAL, RAA, SOI, or other business compliance filings.
• Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment.

Compensation & Benefits

Total rewards include base salary, equity (stock options/RSUs), and benefits.

Salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using compensation survey data.

Target new hire base salary ranges for this role:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500—$96,200 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $77,000—$86,600 USD
• Canadian employees (any location): $80,800—$90,900 CAD

New hire offers are based on experience, expertise, geographic location, and internal pay equity relative to peers.

Location

• US (including New York City, Los Angeles, Seattle, and the San Francisco Bay Area)
• US (outside New York City, Los Angeles, Seattle, and the San Francisco Bay Area)
• Canada (any location)

Equal Employment Opportunity

Applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. Reasonable accommodations are available throughout the recruitment process for applicants with disabilities or special needs.