Payroll Partner-Bilingual-French

Overview

This role involves serving as the lead Payroll Partner responsible for day-to-day client interaction within assigned payroll client accounts primarily based in Canada. The Payroll Partner acts as the main point of contact for clients after onboarding and is the primary internal representative for the client. The position assumes overall responsibility for successful client delivery with a focus on client satisfaction, communication, scope management, and ensuring services are executed according to the agreed statement of work.

Responsibilities

• Manage a portfolio of Canadian and United States payroll client accounts, driving long-term strategic growth and relationship management.
• Develop and execute client account management strategies to exceed performance metrics and increase client satisfaction.
• Act as an escalation point for complex or non-routine issues, ensuring effective resolution and root cause analysis.
• Serve as a senior advocate for client needs, collaborating with cross-functional teams such as tax, finance, and HRIS experts to deliver tailored solutions.
• Lead large-scale client onboarding and operational readiness initiatives, ensuring seamless transitions and adherence to service-level agreements.
• Facilitate strategic governance discussions with client stakeholders, identifying opportunities for process improvements and upselling additional services.
• Collaborate with leadership to implement best practices, innovative solutions, and quality assurance measures to elevate service delivery standards.
• Spearhead special projects aimed at optimizing department operations and enhancing client experiences.
• Deliver high-impact presentations and detailed performance reports to executive stakeholders, both internal and external.
• Ensure Year-End Process management aligns with compliance and quality standards, taking accountability for strategic planning and execution.
• Provide expertise in audit facilitation, ensuring accurate documentation and compliance.
• Create, maintain, and update advanced standard operating procedures (SOPs) and share insights across teams to enhance operational efficiency.

Qualifications

• 5+ years of extensive experience in Canadian payroll services, tax, or related fields, with demonstrated success in client account management.
• Advanced knowledge of Canadian payroll concepts, including statutory practices, provincial labor standards, and CRA/Revenue Quebec regulations.
• Bilingual in English and French.
• Proven expertise in SAP or other HRIS systems is strongly preferred.
• Proficiency in MS Excel, including advanced functions such as pivot tables and macros.
• Demonstrated experience in leading large-scale projects, including change management and process optimization.
• Degree in accounting, business, or a related field; advanced certifications in payroll (e.g., CPP or PLP) are a plus.
• Proven ability to manage and grow client relationships, particularly with high-value accounts.

Physical Requirements

• This position requires periods of sitting at a desk, standing, and working on a computer.

Location

• Remote, USA

Compensation

• Salary range: $90,000 - $100,000