Payroll Specialist

Overview

This Payroll Specialist role supports accurate financial records and exception handling, with work focused on reconciling payroll-related discrepancies and maintaining audit-ready documentation. Output must be traceable and complete, including the source used, what changed, what remains open, and who owns the next action.

Responsibilities

• Review payroll-focused financial work and help reconcile discrepancies before reporting or processing, ensuring traceability within customer communication, contact-center support, outreach, quality, workforce, communications, and service operations.
• Coordinate payroll-focused exception tracking by helping the team identify unresolved financial exceptions and maintain clear ownership.
• Maintain audit-ready documentation for payroll-focused work, ensuring evidence is preserved and traceable.
• Document processes and decisions clearly while protecting confidential account information.
• Review financial inputs against supporting records to ensure data accuracy and proper reconciliation.

Success Standard

Success means payroll-focused reconciliation and exception handling remains accurate, verifiable, and usable under operational demands. Repeated errors should become visible, exceptions should have owners, and another authorized teammate should be able to verify the state of the work without reconstructing its history.

Requirements

• Ability to perform variance analysis as part of payroll-focused reconciliation work.
• Ability to follow the organization’s payroll workflow while maintaining evidence, ownership, and deadlines.
• Ability to document reconciliation decisions clearly enough for another teammate to follow the reasoning.
• Sound judgment for account review, including appropriate escalation when needed.
• Associate level; full-time employment.

Preferred Qualifications

Desired skills and experience include:

• Payroll-focused, specialized-execution work
• Customer communication operations
• Payroll-focused documentation
• Customer communication reporting
• Financial records, reconciliation, and invoice review
• Payment tracking and spreadsheet analysis
• Exception resolution and audit support
• Confidentiality
• Data accuracy, record maintenance, and document review
• Approval tracking and financial reporting
• Account review and variance analysis

Compensation & Benefits

• Base salary: $43,000–$68,000 per year.

Location

• 100% remote within the United States.