Overview
This role supports payroll operations by responding to payroll-related requests, working with ADP payroll systems, and helping ensure efficient, compliant payroll processing.
Responsibilities
- Respond to payroll-related volume routed through a ticketing system (ServiceNow), email, or Slack channel chats
- Work with ADP payroll software, including: eTime, WFN, EV5, EV6, ADPR, and Smart Compliance
- Regularly analyze and evaluate payroll processes to ensure maximum efficiency
- Assist with payroll projects as assigned
- Calculate and process off-cycle payments, including multi-state compliance
Qualifications
- Minimum 1 year of experience with basic payroll functions
- Associate degree or equivalent work time required
- Strong communication and customer service skills
- Ability to adapt quickly and handle a variety of issues day-to-day in a fast-paced environment
- Ability to respond appropriately to issues in a timely manner
Preferred Qualifications
- Oracle experience
- Experience with ADP
Compensation & Benefits
Not specified