Payroll Tax Case Administrator - Temporary

Overview

This temporary Payroll Tax Case Administrator role supports domestic North American tax functions for clients. The position assists the Tax department with data entry and administrative projects and requires a very high level of attention to detail and the ability to complete multiple tasks with minimal supervision.

Responsibilities

• Set up and index tax tickets and notices in support systems accurately and timely
• Perform daily audits of ticket and notice data, within a 98% accuracy rate
• Meet established daily ticket and notice quotas
• Manage unassigned aged tickets within a 24-hour timeframe
• Locate client account information using the TaxEx system
• Process Critical and Blocker tickets within 2 hours of receipt
• Assist with special projects as needed

Qualifications

• High school graduate, GED, or equivalent; higher education preferred
• 1–2 years of customer service or call center experience (ideally routing tasks and handling product/service use questions)
• Strong analytical and research skills
• Experience with Microsoft Word and proficiency in Excel
• Willingness to work split shifts, evenings, weekends, and holidays

Preferred Qualifications

• Associate degree or higher preferred
• Knowledge of payroll taxes (a plus)
• Experience with Zendesk and/or Salesforce programs preferred

Supervisory Responsibility

• None