POS Account Analyst

Overview

This position is responsible for processing all activities in the Policy Owner Services department in a timely manner, using extensive knowledge of policy rules, procedures, and operations for a large client.

Responsibilities

• Manage the message center, including handling billing inquiries and research.
• Process billing changes.
• Research and support outreach for group payment allocations and make calls to groups related to billing and premium inquiries.
• Research and respond to escalated requests.
• Assist with training new and existing team members.
• Communicate daily with various internal departments.
• Communicate with external client contacts and participate in client conference calls/meetings as requested by management.
• Contact enrollees to obtain missing information, explain procedures, and answer questions and other inquiries as needed.
• Coordinate with Producers on billing and premium-related inquiries.
• Partner with the broader Service team to ensure procedures are followed.
• Perform other duties as assigned.