Premium Audit Supervisor - Remote Northeast Region

Overview

This role involves supervising regional premium audit operations within a property and casualty insurance environment. The supervisor monitors the premium audit cycle, resolves or escalates audit disputes, and oversees teams to ensure operational goals are met. The position includes monitoring commercial premium audit activities across customer segments and all lines of business, ensuring effective service delivery to internal and external customers. The role also requires overseeing and completing audits for complex commercial lines accounts that demand in-depth premium auditing knowledge. All duties must comply with applicable legal and regulatory requirements.

Responsibilities

• Recommend and implement operational procedural changes and plans aligned with department and company guidelines.
• Keep the team informed about changes affecting the office and department, including classification updates.
• Supervise team adherence to procedures and controls to meet service standards.
• Organize and structure training plans for new and less experienced premium audit staff.
• Provide ongoing feedback to trainers and new employees, and report training progress to senior management.
• Develop and distribute administrative reports to relevant stakeholders.
• Serve as a liaison with departments such as claims, underwriting, accounting, and safety management.
• Act as a subject matter expert to guide agents and other departments, ensuring high service quality.
• Reconcile discrepancies between audit information and policy statements; make decisions on disputed audits and classifications, escalating issues as necessary.
• Ensure all department actions comply with state regulatory and other legal requirements, maintaining proper documentation.
• Review audits for compliance with guidelines and recommend improvements.
• Perform quality reviews in line with established company quality assurance standards.
• Conduct or oversee audits for complex commercial lines accounts, including onsite visits to insureds to audit bookkeeping, payroll, accounting, or other relevant records.

Qualifications

Knowledge and Requirements

• Effective communication skills to explain premium audit decisions to agents and insureds.
• Familiarity with insurance manuals, premium audit manuals, handbooks, guides, and related materials.
• Ability to work independently without direct supervision.
• Intermediate to advanced computer skills, including auditing software and Microsoft Office.
• Strong interpersonal skills.
• Physical ability to climb stairs and occasionally carry up to 20 pounds.
• Willingness to travel overnight as required.
• Valid state-issued driver’s license in good standing.

Education and Experience

• College degree preferred.
• Minimum of 5 years of premium audit experience.
• Accredited Premium Auditor (APA) designation or working toward completion.

Compensation and Benefits

• Salary range: USD $96,000.00 - USD $125,000.00 per year, based on geographic location and other factors such as education, qualifications, experience, skills, performance, and business needs.
• Eligibility for incentive plans at all levels.
• Comprehensive health care plans.
• Retirement savings plan with company match.
• Discounted employee stock purchase program.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off.

Location

This position is based in the United States. Travel may be required.

Equal Employment Opportunity

The employer is committed to equal employment opportunity and values diversity, equity, and inclusion. All employees and business partners are expected to embrace and promote a culture of acceptance, address biases, and foster diverse viewpoints and opinions.

Additional Information for Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Employers violating this law are subject to criminal penalties and civil liability.