Premium & Billing Service Processor
Overview
The organization is seeking a Premium & Billing Service Processor to join the Group Protection Operations team supporting Workplace Solutions in a remote environment.
Alternate location: Work from Home
Work arrangement: Remote — work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: Not available for this opportunity.
Requisition #: 76630
Background details
The Group Protection Operations team helps team members grow their group benefits knowledge and develop strong partnerships (internally and externally) in a fast-paced environment.
As a Premium & Billing Service Processor, you will manage premium and billing applications, including configuration/setup of new accounts in applicable systems, researching discrepancies, conducting analysis to determine root cause, and ensuring all information is complete and in good order.
Responsibilities
- Manage premium and billing applications, research discrepancies, and ensure all information is complete and in good order.
- Monitor premium and billing to ensure proper completion, including balancing expenses and maintaining accurate information.
- Troubleshoot premium and billing issues to identify root cause and drive issue resolution.
- Manage basic reporting, and complete terminations and reinstatements.
- Handle transfers of payments as needed.
- Provide customer service to internal and external stakeholders, demonstrating flexibility and responsiveness to meet customer needs.
- Manage premium and billing cases in accordance with established procedures and guidelines, meeting departmental quality/production standards.
- Escalate increasingly complex premium and billing issues/concerns to more senior team members and/or management.
- Identify, recommend, and champion process improvements and organizational initiatives to positively influence team performance and quality.
Requirements
- High School or GED.
- 0 - 1+ years of billing, premium, and/or reconciliation experience that directly aligns with the responsibilities of this position.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Preferred Qualifications
- Ability to communicate effectively (verbal and written).
- Accounts Receivable or Accounts Payable knowledge.
- Ability to work in a fast-paced environment and adapt as needed.
- Ability to articulate/alter provisions and be comfortable with contract language.
Compensation & Benefits
- Pay range: $20.10 - $27.41
- Anticipated pay for new hires is between the minimum and midpoint of the range, and could vary above and below the listed range as permitted by applicable law.
- Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency, and qualifications required for the role.
- Base pay is one component of the total rewards package.
- Role may be eligible for the Annual Incentive Program, which is discretionary and based on performance of the company, business unit, and individual.
- Other rewards may include long-term incentives, sales incentives, and the organization’s standard benefits package.
Benefits include:
- PTO/parental leave
- Leadership development and virtual training opportunities
- Clearly defined career tracks and job levels, with associated behaviors for core values and leadership attributes
- Competitive 401K and employee benefits
- Free financial counseling, health coaching, and an employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
Location
Remote (Work at home): Employee must reside outside of a commutable distance to an office location.
Application Deadline
Applications will be accepted through September 30, 2026, subject to earlier closure due to applicant volume.