Pricing & Contract Ops Analyst

Overview

The Pricing & Contract Operations Analyst reviews customer contracts and ensures contractual pricing, billing terms, and account requirements are accurately translated into enterprise systems and downstream billing processes. This role acts as a control point between contract execution and billing.

The Analyst reviews contractual pricing requirements, validates pricing and account setup, configures new and existing customers across applicable systems, and identifies discrepancies that could lead to inaccurate billing or revenue leakage.

Responsibilities

• Review customer contracts and amendments to interpret pricing structures, billing terms, rate schedules, and account requirements.
• Validate pricing and setup requests against executed contracts and resolve discrepancies prior to implementation.
• Create and maintain customer accounts, projects, pricing, and payer sites across applicable enterprise systems.
• Configure and maintain pricing, rates, and account information across CRM, ERP, billing, and financial systems.
• Ensure pricing and account information is accurate and consistent across systems to support accurate billing.
• Support new customer implementations, contract amendments, annual pricing adjustments, and ongoing account changes.
• Research and resolve pricing and billing discrepancies, including incorrect rates, account setup issues, and contract-to-system inconsistencies.
• Partner with Sales, Client Success, Finance, Billing, Accounting, IT, and Operations to clarify requirements and resolve pricing or setup issues.
• Manage pricing and account setup requests while balancing multiple priorities and implementation deadlines.
• Maintain appropriate contract, pricing, and account setup documentation.
• Identify opportunities to improve pricing controls, account setup processes, and system workflows.

Qualifications

• Bachelor’s degree in business, Finance, Accounting, Healthcare Administration, or a related field preferred; equivalent relevant experience considered.
• 2–4 years of experience in pricing, contract administration, billing, revenue operations, customer implementation, or a related operational role.
• Experience reviewing contracts or pricing schedules and translating requirements into system or account setup.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Working knowledge of billing processes, pricing administration, and account reconciliation.
• Ability to independently manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including intermediate to advanced Excel skills.

Preferred Qualifications

• Experience working with CRM, ERP, billing, or financial management platforms; Salesforce and NetSuite experience preferred.
• Experience supporting customer implementations, pricing administration, or contract operations.
• Healthcare technology, healthcare operations, or SaaS industry experience.
• Familiarity with billing operations and revenue support processes.

Compensation & Benefits

• Estimated total cash compensation range: $20.67—$24.04 USD

Work Eligibility and Safety Requirements

• This job is not eligible for employment sponsorship.
• To ensure the safety of patients and staff, many clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Exemptions may be available on a case-by-case basis depending on the state in which the role is being performed, including disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Equal Employment Opportunity

• The employer is an Equal Employment Opportunity employer and provides consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Accommodation

• Reasonable accommodations are available for individuals with physical and mental disabilities. Requests are reviewed on a case-by-case basis.