Production Billing Lead

Overview

This role involves leading production billing activities for generating invoices and supporting revenue controls within the organization’s Billing Production team. The team generates invoices for temporary and permanent divisions for the US and Canada, ensures timely and accurate invoicing, and supports internal compliance and revenue controls through invoice generation, distribution, and reconciliation.

Responsibilities

• Manage the end-to-end process for special billing requirements, acting as the point of escalation for invoice generation and exception processing related to the creation of over 2.5 million invoices annually for the US and Canada
• Validate invoice population completeness, distribution, and reconciliation of variances, driving the team to meet SLA guidelines
• Direct and guide decisions on whether client invoicing requirements can be met through systematic or manual methods
• Devise solutions to resolve billing issues; escalate recommendations when warranted
• Evaluate and integrate internal processes across Production Billing, other Revenue Operations departments, and other stakeholders
• Recommend and/or implement approved process improvements
• Establish and maintain effective internal and external staff and client relationships, networking with key contacts outside the role’s direct area of expertise
• Ensure exceptional customer service within appropriate timeframes, with accurate invoicing and data
• Analyze data points to support productivity, quality, and SLA metrics
• Escalate issues that exceed limits of authority or complexity for proper resolution
• Interpret quality data and partner with Supervisors/Managers on action steps and/or escalation
• Ensure internal controls are accurately performed and documented in a timely manner as required by the Billing Production team
• Gather, analyze, and submit audit schedules and supporting documentation; raise concerns to Billing leadership
• Prepare complex productivity and status reports requiring disparate and manual compilation
• Prepare flash reports and ad-hoc reports as needed
• Evaluate team and individual adherence to SLAs
• Coordinate daily production activities, including workload distribution across available resources and staff workload prioritization
• Communicate workload assignments and prioritization, and provide updates on production goals, processes, and procedures
• Monitor web billing rejections and submissions and coordinate with team members to resolve issues
• Provide guidance to the team regarding compliance changes affecting team processes
• Focus on workload management and tracking, assess work product quality, and provide and follow up on production coaching
• Serve as primary trainer for new or onboarding staff, integrating new team members with existing staff
• Provide input to the manager for staff performance management; refer problematic performance to the manager
• Proactively identify ways to improve processes and backfill for team members as required
• Document, implement, and troubleshoot approved process changes with the team
• Lead and/or assist with the implementation of corporate-wide system initiatives and upgrades
• Support and/or participate in User Acceptance Testing and rollouts of new or enhanced technology and/or processes
• Serve as primary trainer on new technology changes
• Handle special projects as assigned

Requirements

• Bachelor’s Degree in Business, Finance, Accounting or equivalent preferred, or relevant work experience
• Degree plus 5+ years of relevant (analytical, billing, and accounting experience) and 1 year minimum of demonstrated leadership experience
• Without a degree: 6+ years of the same experience in a financial/accounting environment and in developing customized invoices
• Experience with ERP and high volume processing environment required
• PeopleSoft experience preferred
• Web billing experience preferred
• Experience dealing directly with customers and addressing business concerns on a timely basis
• Project management or change management experience
• Strong communication and customer service skills
• Ability to convey ideas verbally and in writing

Preferred Qualifications

• PeopleSoft experience
• Web billing experience

Compensation & Benefits

• Typical annual salary range: $75,000.00 - $112,000.00 (negotiable depending upon experience and location)
• Group health insurance benefits (medical, vision, dental)
• FSA and HSA healthcare accounts
• Life and accident insurance
• Adoption and fertility assistance
• Paid parental leave of up to 6 weeks
• Short/long term disability
• Paid time off for vacation, personal needs, and sick time
• Choice Time Off (CTO): varies based on years of service and is pro-rated based on hours worked per week; a new hire earns up to 17 days of CTO per calendar year
• Up to 11 paid holidays per calendar year
• Opportunity to contribute to a 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of contributions for eligible employees

Location

US and Canada billing coverage is required for responsibilities related to invoice volume. Additional local fair-chance considerations apply for:

• San Francisco, CA
• Los Angeles County, CA

Additional Information

• Any offer of employment is contingent upon successful completion of a background check.
• As part of the corporate services facility employment process, recruiters may utilize AI to help with their evaluation of candidates.
• Equal Opportunity Employer: M/F/Disability/Veteran.
• Reasonable accommodation: If you need an accommodation to search for a job opening or apply, request assistance through the employer’s accommodations process.