Production Billing Lead

Overview

This role oversees production billing activities for temporary and permanent divisions, ensuring invoices are generated, validated, distributed, and reconciled accurately and on time. You will also serve as the escalation point for special billing requirements and exception processing, and support internal compliance with revenue controls.

Responsibilities

• Manage the production billing process and act as the primary escalation point for special billing requirements, invoice generation, and exception processing.
• Support invoice creation for over 2.5 million invoices annually for the US and Canada.
• Validate invoice population completeness, distribution, and reconciliation of variances, driving the team to meet SLA guidelines.
• Recommend whether client invoicing requirements can be met through systematic or manual methods.
• Identify, troubleshoot, and help resolve billing issues; escalate recommendations when warranted.
• Evaluate and integrate internal processes between Production Billing teams, other Revenue Operations departments, and relevant stakeholders.
• Recommend and/or implement approved process improvements.
• Maintain effective internal and external relationships with staff and clients, including coordinating with key contacts as needed.
• Ensure exceptional customer service by delivering accurate invoicing and data within appropriate timeframes.
• Analyze billing data to support productivity, quality, or SLA metrics.
• Escalate issues that exceed limits of authority or complexity for proper resolution.
• Interpret quality data and coordinate action steps and escalations with Supervisors/Managers.
• Ensure all internal controls are accurately performed and documented in a timely manner as required.
• Gather, analyze, and submit audit schedules and supporting documentation; raise concerns to Billing leadership.
• Prepare complex productivity and status reports, including work requiring disparate and manual compilation.
• Prepare flash reports and ad-hoc reports as needed.
• Evaluate team and individual adherence to SLAs.
• Coordinate daily production activities, including workload distribution across available resources and prioritization.
• Communicate daily workload assignments and prioritization to staff; provide updates on production goals, processes, and procedures.
• Monitor web billing rejections and submissions; coordinate resolution with team members.
• Provide guidance on compliance changes impacting team processes.
• Focus on workload management and tracking, work product quality assessment, and production coaching.
• Serve as the primary trainer for new or onboarding staff, integrating new team members with existing staff.
• Provide input to the manager for staff performance management; refer problematic performance to the manager.
• Proactively identify process improvements and backfill for team members as required.
• Document, implement, and troubleshoot approved process changes with the team.
• Receive little instruction on day-to-day work and only general instructions on new assignments.
• Lead and/or assist with corporate-wide system initiatives and upgrades.
• Support and/or participate in User Acceptance Testing and rollouts of new or enhanced technology and/or processes.
• Serve as primary trainer on new technology changes.
• Handle special projects as assigned.

Requirements

• Bachelor’s Degree in Business, Finance, Accounting or equivalent preferred, or relevant work experience.
• Degree plus 5+ years of relevant (analytical, billing, and accounting) experience, including 1 year minimum of demonstrated leadership experience.
• Without a degree: 6+ years of the same experience in a financial/accounting environment, including developing customized invoices.
• Web billing experience preferred.
• ERP and high volume processing environment experience required; PeopleSoft experience preferred.
• Experience dealing directly with customers and addressing business concerns in a timely manner.
• Project management or change management experience.
• Strong communication and customer service skills; ability to convey ideas verbally and in writing.

Compensation & Benefits

• Typical annual salary range: $75,000.00 - $112,000.00 (negotiable depending on experience and location).
• Benefits may include:
  • Group health insurance benefits (medical, vision, dental)
  • FSA and HSA healthcare accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Paid parental leave of up to 6 weeks
  • Short/long term disability
  • Paid time off for vacation, personal needs, and sick time
  • Choice Time Off (CTO): new hires earn up to 17 days per calendar year (varies by years of service; pro-rated based on hours worked per week)
  • Up to 11 paid holidays per calendar year
  • Opportunity to contribute to a 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of contributions for eligible employees

Location

US and Canada (invoice volume includes both).