Program Administrator

Overview

The organization is seeking a full-time Program Administrator for the Premium Service Center (Financial Vertical/Retail). This role supports a dynamic team focused on customer service, work order management, and financial/performance reporting.

Responsibilities

• Open and monitor work orders in collaboration with local offices (CTCs) to provide updates and drive resolutions.
• Provide direction on solutions based on knowledge of customer requirements and history.
• Analyze complex problems and deliver solutions where precedent may not exist.
• Consider broader implications beyond the immediate issue.
• Generate and/or review invoices for service and submit them to customers in a timely manner for payment.
• Monitor profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts; surface areas of concern to the Program Manager.
• Assist with strategy meetings to improve profitability when requested.
• Produce weekly, monthly, and quarterly financial and/or performance reports as requested by assigned accounts and/or the Program Manager.
• Assist the Program Manager with information preparation for Quarterly Business Reviews; may be required to participate in presentations.
• Attend weekly status meetings/calls; may conduct meetings/calls in the absence of the assigned Program Manager.
• Assist Program Managers in creating and implementing processes to improve delivery and profitability for assigned accounts.
• Perform other duties and responsibilities as requested or required.

Requirements

• Education: High School/GED or equivalent experience
• Minimum Experience: 3 months relevant experience
• Certifications/Licenses: Must have or be able to obtain applicable state and/or local required industry licenses as required by state law.

Preferred Qualifications

• Experience in one or more of the following industries (not required):
  • Electronic
  • Fire alarm & life safety
  • Building automation
  • Healthcare

Compensation & Benefits

Benefits may include:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Note: This posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will vary based on the job, department, and location, as well as skills, experience, certifications, specific licenses, and education.

Location

Not specified.

Application / Posting Details

This posting is expected to remain open until 09/25/26.

Equal Opportunity

The organization is an Equal Opportunity Employer.