RCM Associate

Overview

This role supports all billing and revenue cycle operations, including resolving patient billing tickets, managing claim workflows, and building and optimizing revenue cycle management (RCM) processes as the organization scales into new service lines and payer contracts. The position reports directly to the Senior Manager of Revenue Cycle Operations.

The role is full-time and open to candidates based in New York City or remote within the U.S. Candidates must be legally authorized to work in the U.S.

Responsibilities

• Manage a high volume of patient-facing and internal billing inquiries, including resolving denials, investigating patient responsibility questions, and processing insurance coverage verifications.
• Handle claims end-to-end via the clearinghouse and collaborate with cross-functional teams to ensure a smooth billing experience for patients and providers.
• Support efforts to streamline existing RCM processes by suggesting automation opportunities, optimizing individual steps, and maintaining consistent execution.
• Participate in ad-hoc RCM projects such as payer-specific billing efforts and new service line expansions.
• Develop and maintain standard operating procedures (SOPs) for RCM workflows, identify process gaps, and proactively suggest improvements.
• Collaborate with cross-functional partners to communicate billing updates, escalate complex cases, and gather information needed to resolve patient or payer issues.
• Partner with Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation, providing feedback to shape RCM technology development.

Requirements

• Minimum 2 years of experience in revenue cycle, medical billing, or healthcare operations.
• Familiarity with insurance billing workflows, including claim submission, denial management, ERA reconciliation, and payer communications.
• Strong patient-first communication skills; professional, empathetic, and able to de-escalate billing concerns while maintaining progress.
• Highly organized and detail-oriented with strong follow-through to complete tasks thoroughly.
• Enthusiasm for technology and automation; proactive in adopting new tools and excited about leveraging AI to improve billing processes.

Preferred Qualifications

• Detail-oriented and organized, comfortable managing multiple tasks and prioritizing effectively.
• Proactive learner who takes ownership of tasks and enjoys problem-solving.
• Adaptable to a dynamic, rapidly changing work environment.
• Interest in nutrition and healthcare, motivated to contribute to improving health outcomes.

Compensation & Benefits

Details about compensation and benefits will be provided during the hiring process.

Location

This position is open to candidates based in New York City or remote within the United States. Legal authorization to work in the U.S. is required.