Remote Payment Operations Associate

Overview

This fully remote Payment Operations Associate role supports daily payment processing and related financial administration. The position involves reviewing financial records, verifying transaction details, monitoring payment status, resolving discrepancies, and maintaining organized payment documentation.

Responsibilities

• Process payment requests, invoices, reimbursements, and authorized financial transactions
• Review and verify payment information, supporting documents, and required approvals
• Maintain accurate payment records, transaction logs, and financial documentation
• Monitor pending payments and follow up on delayed or unsuccessful transactions
• Investigate payment discrepancies and coordinate appropriate resolutions
• Assist with accounts payable, payment reconciliation, and routine financial reporting
• Respond to payment inquiries from vendors, employees, and internal departments
• Ensure payment activities comply with organizational policies and approval procedures
• Maintain confidentiality and protect sensitive financial information
• Prepare payment summaries and operational reports for management
• Identify opportunities to improve payment accuracy and operational efficiency

Requirements

• Minimum of two years of relevant professional experience in payment operations, accounts payable, finance administration, or a related field
• Knowledge of payment processing procedures and financial recordkeeping
• Understanding of invoice verification and transaction reconciliation
• Familiarity with accounting software, financial systems, and electronic payment platforms
• Basic knowledge of financial controls and documentation requirements
• High school diploma or equivalent required
• Additional education in finance, accounting, or business administration is preferred

Skills

• Strong numerical accuracy and attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel, Word, and digital office applications
• Strong organizational and time management skills
• Ability to identify and resolve routine payment issues
• Ability to manage multiple assignments and meet deadlines
• Confidence working independently in a fully remote environment

Preferred Qualifications

• Previous experience in a nonprofit organization
• Experience supporting international payment operations
• Familiarity with electronic fund transfers and multiple payment channels
• Experience assisting with financial audits and compliance documentation
• Relevant professional training or certification in finance or accounting

Behaviors

• Demonstrates honesty, integrity, and accountability
• Handles confidential information with discretion
• Takes ownership of responsibilities and completes tasks reliably
• Communicates professionally and works collaboratively
• Demonstrates initiative, adaptability, and sound judgment
• Maintains accuracy and professionalism when working under pressure

Physical Demands

This fully remote position requires regular computer use, reviewing digital documents, communicating through online platforms, and performing administrative tasks. Reasonable accommodations will be provided in accordance with applicable laws.

Compensation & Benefits

Eligible employees may receive:

• Health insurance
• Retirement savings benefits
• Access to a 401k retirement plan, subject to plan eligibility and applicable terms
• Paid time off and designated paid leave
• Fully remote work arrangements
• Professional development and learning opportunities
• A collaborative and mission-driven working environment

Equal Employment Opportunity

The organization is an equal opportunity employer. Employment decisions are based on qualifications, experience, merit, and organizational needs, in accordance with applicable employment laws.

Work Details

• Job Type: Full Time
• Work Arrangement: Fully Remote
• Department: Finance and Administration
• Experience Level: 2+ Years