Sales Operations Business Manager

Overview

This role is responsible for leading day-to-day sales operations for the Voice division. The position is a senior individual contributor role focused on reporting and forecasting cadence, partnering with sales leaders across 15 markets, and supporting quota/territory planning, acquisition integration, and channel program reporting. The ideal candidate is a hands-on analyst who turns accurate data into actionable insights.

Responsibilities

Reporting & Operating Cadence

• Own weekly performance reporting and bookings forecasts for the division, highlighting risks and opportunities by market for sales leadership.
• Run the sales operating cadence, including forecast calls, commit reviews, and quarterly scorecards, ensuring sales leaders meet deadlines and deliverables.
• Monitor booked orders daily for changes and drop-offs, and explain significant moves to leadership before they become surprises.

Data Integrity & Reconciliation

• Investigate and resolve data discrepancies across CRM, ERP, and BI systems, distinguishing timing and mapping issues from real business changes.
• Maintain accurate sales hierarchy and territory mappings through organizational changes by partnering with Analytics to address issues at the source.
• Validate recurring reports prior to distribution and reconcile Sales and Finance views of bookings.

Planning & Acquisition Integration

• Support annual bottoms-up bookings planning for sales and service teams, including baselines, methodology, and consolidating submissions.
• Build territory and coverage models with sales managers, and implement approved quota and territory changes across systems.
• Lead sales operations integration for acquired businesses, including quota setup and alignment to the organization’s structure.

Channel Programs & Cross-Functional Partnership

• Manage reporting for Motorola Solutions channel programs and serve as the day-to-day operations contact for Motorola’s channel team.
• Partner with Finance, Sales Compensation, and Analytics to align data, definitions, and processes.
• Train sales managers on reporting tools and processes, including automation of manual work using low-code and AI tools.

Requirements

• Bachelor’s degree in Business, Finance, Analytics, or a related field, or equivalent experience.
• 5+ years in sales operations, revenue operations, or FP&A supporting field sales, including ownership of recurring leadership reporting and forecasting.
• Experience with quota setting and territory planning; acquisition integration experience a plus.
• Ability to travel as necessary to support company and customer needs.
• No sponsorship is available for this position.

Preferred Qualifications

• Advanced proficiency in BI tools (Tableau preferred), CRM (HubSpot or Salesforce), and Excel; ERP experience (NetSuite or similar) a plus.
• Strong understanding of bookings, revenue, pipeline, quota, and forecasting, including how data flows between sales and financial systems.
• Strong analytical and problem-solving skills, with good judgment to escalate numbers that do not reconcile rather than forcing them to fit.
• Highly organized and effective communicator who can lead meetings with sales leaders, explain results with evidence, and hold teams accountable to deadlines.
• Ability to manage fixed weekly deadlines alongside daily ad hoc requests in a fast-paced environment.
• Experience automating reports with low-code or AI tools (Power Automate, Copilot) a plus.
• Motorola Solutions or manufacturer channel program experience preferred; background in two-way radio, communications, or public safety a plus.

Compensation & Benefits

Not specified in the provided job description.

Location

Not specified in the provided job description.