Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This role supports customers with tax questions by providing accurate, high-quality written responses in an online community. Work is performed remotely from home.

Responsibilities

• Provide written responses to tax and technical questions to support TurboTax customers and help them complete their tax returns
• Produce accurate written content quickly and proficiently, while meeting defined quality and productivity goals
• Complete various other projects that rely on strong writing skills

Physical Requirements and Work Environment

• Remote work-from-home
• Ability to type or use voice-to-text proficiently

Requirements

• Active EA Certification, CPA, or JD (practicing attorney in taxation)
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment
  • Additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
• Ability to write clearly and concisely, using simple language to explain complex tax issues
• Excellent use of the English language, including spelling and grammar
• Ability to understand and interpret customers' tax questions without seeing their tax return
• Excellent critical thinking, problem-solving, and research skills
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management
• Ability to work full-time (40 hours per week), flexible within five set days of the week

Compensation & Benefits

This position offers a competitive compensation package with a pay-for-performance rewards approach. It may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs.

Pay offered is based on job-related knowledge, skills, experience, and work location.

Expected base pay range by location:

• California Remote (Bay Area): $43- $58
• California Remote (Not Bay Area): $40- $54
• Colorado Remote: $30- $40
• Hawaii Remote: $31.5- $42
• Illinois Remote: $30- $40
• Maine Remote: $27- $36.5
• Maryland Remote: $30- $40
• Massachusetts Remote: $31.5- $42
• New Jersey Remote: $31.5- $42
• New York Remote: $36.5- $49.5
• Ohio Remote: $27- $36.5
• Vermont Remote: $30- $40
• Virginia Remote: $30- $40
• Washington Remote: $31.5- $42
• Washington, DC Remote: $30- $40

Location

Remote (work-from-home). Expected base pay varies by listed U.S. locations including California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and Washington, DC.