Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This remote, work-from-home role supports customers by providing accurate written answers to tax and technical questions.

The position is for an individual with strong tax preparation experience, excellent writing skills, and a customer-focused approach.

Responsibilities

• Support online tax customers by providing high-quality written responses to tax and technical questions so customers can complete their tax returns
• Produce accurate written content quickly and efficiently while meeting defined quality and productivity goals
• Complete various other projects using effective writing skills

Qualifications

• Active EA Certification, CPA, or JD (practicing attorney in taxation)
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment
  • Additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
• Ability to write clearly and concisely, using simple language to explain complex tax issues
• Excellent command of English, including spelling and grammar
• Ability to understand and interpret customers’ tax questions without seeing their tax return
• Excellent critical thinking, problem-solving, and research skills
• Technical proficiency using cloud-based applications, search engines, Google Workspace, and essential computer skills including Microsoft Office and file management
• Ability to work full-time (40 hours per week), flexible within five set days of the week

Physical Requirements and Work Environment

• Remote work-from-home
• Ability to type or use voice-to-text proficiently

Compensation & Benefits

The employer offers a competitive compensation package with a pay-for-performance approach. This position may be eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs.

Pay is based on job-related knowledge, skills, experience, and work location.

Expected base pay range (remote):

• California Remote (Bay Area): $43–$58
• California Remote (Not Bay Area): $40–$54
• Colorado Remote: $30–$40
• Hawaii Remote: $31.5–$42
• Illinois Remote: $30–$40
• Maine Remote: $27–$36.5
• Maryland Remote: $30–$40
• Massachusetts Remote: $31.5–$42
• New Jersey Remote: $31.5–$42
• New York Remote: $36.5–$49.5
• Ohio Remote: $27–$36.5
• Vermont Remote: $30–$40
• Virginia Remote: $30–$40
• Washington Remote: $31.5–$42
• Washington, DC Remote: $30–$40