Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This role is for a highly motivated individual with strong tax preparation experience, excellent writing skills, and a passion for helping customers and the community. The position is remote and work-from-home.

Responsibilities

• Support online tax software customers by providing high-quality written responses to tax and technical questions in the organization’s online Community to help customers complete their tax returns
• Produce accurate written content quickly and proficiently while meeting defined quality and productivity goals
• Assist with various other projects using effective writing skills

Qualifications

• Active EA Certification, CPA, or JD (practicing attorney in taxation)
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment; additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
• Ability to write clearly and concisely, using simple language to explain complex tax issues
• Excellent use of the English language, including spelling and grammar
• Ability to understand and interpret customers’ tax questions without seeing their tax return
• Excellent critical thinking, problem-solving, and research skills
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management
• Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week

Physical Requirements and Work Environment

• Remote work-from-home
• Ability to type or voice-to-text proficiently

Compensation & Benefits

• Competitive compensation package with a pay-for-performance rewards approach
• This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs
• Pay is based on job-related knowledge, skills, experience, and work location
• The expected base pay range for this position is:
  • California Remote (Bay Area) $43- $58
  • California Remote (Not Bay Area) $40- $54
  • Colorado Remote $30- $40
  • Hawaii Remote $31.5- $42
  • Illinois Remote $30- $40
  • Maine Remote $27- $36.5
  • Maryland Remote $30- $40
  • Massachusetts Remote $31.5- $42
  • New Jersey Remote $31.5- $42
  • New York Remote $36.5- $49.5
  • Ohio Remote $27- $36.5
  • Vermont Remote $30- $40
  • Virginia Remote $30- $40
  • Washington Remote $31.5- $42
  • Washington, DC Remote $30- $40

Location

Remote (work-from-home). Expected base pay varies by location as listed above.