Overview
This role is responsible for calculating and completing monthly, quarterly, and annual tenant recoveries (including CAM, TAX, INS, etc.), managing recovery questions and requests, and supporting the end-to-end recovery process through billing, reconciliations, and dispute resolution.
Responsibilities
- Set up and calculate monthly, quarterly, and annual tenant recoveries, ensuring accurate billings and correct financial statement impact.
- Interpret lease language to support accurate tenant recovery calculations, including exclusions, tenant cost pools, Gross Leasable Area/Gross Leasable Occupied Area, and related terms.
- Apply real estate concepts such as co-tenancy, percent in lieu, gross rent, and abatements as they relate to recoveries.
- Update occupancy reports used in the calculation of tenant recoveries.
- Research tenant recovery discrepancies and resolve them in a timely manner.
- Support collections of outstanding recoveries by providing backup documentation.
- Coordinate with a 3rd-party utility recoveries group to ensure timely completion of annual utility recoveries.
- Process recovery billings for tenants when due, ensuring required backup is mailed to tenants on time.
- Calculate and complete annual escrow.
- Calculate and prepare the per square foot rate annually for use by Leasing, Legal, external clients, and other stakeholders.
- Provide customer service to tenants and internal teams (including Leasing, Asset Management, Accounting).
- Identify process efficiencies and collaborate with the Manager on recovery model setup as needed for acquired properties.
- Oversee tenant recovery workflows for annual reconciliations and tenant disputes, providing guidance and feedback to ensure timely billings and responses.
- Serve as a point of contact for providing required documents to the 3rd-party recovery team.
- Perform other related duties as assigned.
Requirements
- Associate’s Degree in Accounting or 5 years of relevant experience in tenant recoveries.
- 3 years of experience with ERP general ledger (e.g., YARDI).
- Real estate accounting preferred.
- Strong deadline management, organization, problem-solving, and flexibility.
- Demonstrated written and oral communication and documentation skills.
- Intermediate Excel skills, including VLOOKUPS and pivot tables.
- Strong customer service skills.
Compensation & Benefits
Not specified in the provided description.
Location
Not specified in the provided description.
Physical Demands
- Must occasionally lift and/or move up to 30.
- Regularly required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, and talk and hear.
- Occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
- Requires close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and expansive reading.
Equal Opportunity Employer
An equal opportunity employer that provides opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability.