Senior Accounts Receivable Specialist

Overview

This role involves providing Accounts Receivable and Collections services with minimal supervision in a distributed workforce environment. The position supports mid to large-market customers and strategic relationships, handling complex billing and collection activities. The individual will act as an expert advisor on Accounts Receivable and Collections, supporting client servicing and financial operations including account reconciliation, collections, analysis, and problem resolution.

Responsibilities

• Serve as the primary point of contact for billing and collection inquiries from internal and external business partners.
• Research and resolve complex internal and external billing and collection inquiries.
• Perform moderate to complex Accounts Receivable activities such as billing, cash application, reconciliation, customer research, and exception handling across all supported lines of business.
• Create, review, and recommend necessary documentation to generate customer billing.
• Provide accurate and complete information to business partners and customers to assist in understanding billing and collection processes.
• Use data-driven approaches to resolve billing disputes and payment issues by analyzing information and providing alternative solutions.
• Resolve outstanding aging balances using knowledge of business systems related to billing and collections.
• Execute internal and external collection activities to maximize cash flow while ensuring compliance with company policies, procedures, and financial controls.
• Recommend billing adjustments, write-offs, and customer refunds to management with proper documentation for review and approval.
• Prepare timely and accurate billing and reconciliation reports as needed.
• Identify at-risk customers based on established triggers.
• Coordinate with customers, Sales, Management, and other key business partners to resolve issues impacting billing and receivables strategies.
• Analyze customer requirements, educate on capabilities, and collaborate with account teams to recommend structure, membership, and billing solutions for complex requirements.
• Identify, document, and track trends indicating larger system or process issues; escalate and collaborate with leadership to develop solutions.
• Maintain data integrity and comply with confidentiality, security policies, internal controls, and procedures.
• Assist in onboarding and mentoring new team members and provide flexible support as needed.

Requirements

• Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent demonstrating relationship-building and issue resolution skills.
• Bachelor’s degree in Accounting, Finance, or related field preferred.
• One year of experience in an ERP-based Accounts Receivable environment preferred.
• Active Accounts Receivable Specialist Certification preferred.
• Solid understanding of basic accounting principles; familiarity with SAP preferred.
• Strong problem-solving, documentation, research, resolution, data analysis, and multitasking skills.
• Critical thinking and analytical abilities with a solution-oriented approach.
• Ability to perform detailed numerical data work, analyze data, oversee tasks and projects, make informed decisions, and meet tight deadlines.
• Excellent communication and interpersonal skills for effective interaction with internal and external partners.
• Proficiency in MS Office applications and ability to produce clear, complete reports understandable by finance and operations audiences.
• Availability to work within the full range of division hours of operation.
• Clean credit history as reported by credit report.
• For remote or hybrid roles, demonstrate high engagement in virtual environments, including maintaining camera presence during meetings.

Compensation & Benefits

• Salary range: $17.85 - $28.88 per hour.
• Actual pay will be determined based on experience and other job-related factors permitted by law.
• This role may include eligibility for bonuses and commissions.

Location

• This position supports a distributed workforce environment and may be remote or hybrid.

Additional Information

• The employer is an equal opportunity organization and considers qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status.
• The workplace is drug-free and requires pre-employment substance abuse testing.
• Applicants residing in unincorporated Los Angeles County with arrest or conviction records will be considered in accordance with applicable fair chance laws.
• Employees will have access to sensitive personal information and must adhere to information security and privacy policies.