Senior Accounts Receivables and Collections Specialist

Overview

This role handles complex, high-risk delinquent accounts and serves as a key escalation point for the collections team. You will perform in-depth account analysis, help resolve systemic issues, and ensure challenging accounts are actively managed toward resolution. The position also includes guidance and coaching responsibilities for junior staff and workflow support.

The Accounts Receivable and Collections team ensures customer accounts are accurate, payments are collected in a timely manner, and billing or eligibility issues are resolved efficiently through coordination across finance, billing, and customer-facing departments.

Responsibilities

• Manage a portfolio of high-volume, high-risk, and escalated accounts requiring advanced collection expertise, ensuring timely resolution while balancing customer relationships.
• Research, analyze, and resolve complex billing, payment, eligibility, and account reconciliation discrepancies requiring in-depth investigation.
• Serve as a subject matter resource for collections team members by providing guidance on complex account situations, sharing best practices, and assisting with challenging collection matters.
• Analyze delinquency trends and recurring account issues to identify underlying causes and support improved collection performance.
• Partner closely with Billing, Cash Application, Client Services, Account Management, and other internal teams to resolve systemic account issues and remove barriers to timely payment.
• Monitor collection performance and aging trends to identify opportunities for earlier intervention and improved account resolution.
• Support workflow optimization and process improvement initiatives by identifying inefficiencies, recommending enhancements, and assisting with implementation.
• Maintain thorough documentation of collection efforts, dispute research, account resolutions, and customer communications in accordance with company policies and compliance requirements.

Requirements (Minimum Qualifications)

• 5+ years of collections or accounts receivable experience
• Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or equivalent work experience
• Demonstrated experience handling complex accounts
• Strong analytical and leadership capabilities
• Proficiency using Microsoft Office products, including Intermediate Excel skills (VLOOKUP, XLOOKUP, INDEX/MATCH, Pivot Tables), Outlook (individual and shared mailboxes), Teams, and SharePoint
• Experience using AR systems
• Ability to learn and navigate multiple systems and databases
• Remote role requirement: maintain internet service that allows completion of essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

Preferred Qualifications

• Experience within the vision, dental, healthcare, insurance, or benefits administration industry
• Experience supporting premium billing, membership billing, or group insurance billing operations
• Experience with ERP systems, billing platforms, CRM systems, or insurance administration systems
• Experience supporting commercial groups, government accounts, municipalities, schools, or retiree programs
• Exposure to process improvement, automation initiatives, or workflow optimization projects
• Familiarity with audit support and internal control processes

Compensation & Benefits

Pay range (United States)

Base pay is determined by a candidate’s skills, expertise, or experience. For this role, current pay ranges for new hires by geographic zone are:

• Zone A: $22.15-$36.92
• Zone B: $24.14-$40.24
• Zone C: $25.99-$43.31

FLSA Status: Hourly/Exempt

This role may also be eligible for benefits, bonuses, and commission.

Benefits (highlights)

• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period
• Life and disability insurance
• 401(k) with company match
• Tuition assistance, paid parental leave, and backup family care
• Flexible time off, dress code, and work location policies
• Life and vision coverage for dependents with no wait period
• Employee Resource Groups that advocate for inclusion and diversity

Location

Remote role (requires internet service capable of supporting essential job duties): 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN.