Senior Analyst, Collections

Overview

This role supports collections by collecting outstanding accounts receivable. Key activities include dispute research, developing payment plans with customers, and building trusted relationships with customers and internal business partners.

Responsibilities

• Collect outstanding accounts receivable, including dispute research, developing payment plans with customers, and building trusted relationships with customers and internal business partners
• Work directly with Service Leader for designated accounts using a single point of contact approach
• Prepare and report open accounts receivable balances for assigned accounts
• Collaborate cross-functionally with all levels within the organization, internally and externally
• Facilitate meetings and presentations, communicating effectively with stakeholders and engaging participants
• Support customer needs through a customer-focused approach and identifying root causes of issues

Requirements

• Bachelor’s degree in a related field, or equivalent work experience (preferred)
• 2–4 years of experience (preferred)
• Strong written and verbal communication skills, with the ability to interact effectively with customers and cross-functional stakeholders
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint

Expected Performance at This Level

• Applies working knowledge of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work is reviewed for sound reasoning and accuracy

Compensation & Benefits

• Anticipated hourly range: $27.40 per hour - $35.37 per hour
• Bonus eligible: No
• Benefits and programs may include:
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Location

Location details were not provided in the posting.

Application Information

• Application window anticipated to close: 11/27/2026 (submit application as soon as possible if interested)

Equal Opportunity

This organization is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state or local law.