Senior Compliance & Controls Transformation Analyst

Overview

This senior Compliance & Controls Transformation Analyst role supports compliance across Business to Business (B2B), Business to Consumer (B2C), Accounting, Finance, and Application Technology as part of the Compliance & Controls Transformation team (second line of defense). The position proactively identifies compliance risks, implements and documents controls in response to those risks, remediates compliance deficiencies, and provides regular feedback to management on control effectiveness and improvement opportunities.

This is a lead/SME role within the discipline, performing highly complex and unique tasks with minimal to no instruction on routine work and new assignments, and operating with wide latitude for independent judgment.

Responsibilities

SOX Compliance

Partner with control owners (first line of defense), internal audit (third line of defense), and external audit to:

• Prepare top-down, risk-based account scoping and risk assessment documentation.
• Prepare internal control framework documentation, including:
  • Process flow documentation
  • Risk and control matrix
  • Control playbooks for key business process controls and IT general controls
• Support control owners in design and implementation of effective controls, remediation plans for deficiencies in design or operation, and monitor remediation status.
• Provide guidance and training to control owners on the internal control environment, Generally Accepted Accounting Principles (GAAP), and other accounting compliance activities.
• Perform ongoing (at least annual) risk assessment and control rationalization to monitor business changes and ensure adequate risk coverage while controlling associated costs.
• Coordinate and prepare materials for walkthroughs and testing of control design and effectiveness.
• Design and implement Complementary End-User Controls (CEUC’s) associated with SOC 1 Type II reporting.
• Facilitate audit evidence submission and question resolution with control owners serving as the main point of contact for internal and external audits.

SOX Compliance & Process Improvement Initiatives

• Collaborate with cross-departmental stakeholders to design, implement, and monitor business process controls and IT general controls for implementations/upgrades of:
  • Revenue recognition engine
  • Customer relationship management system
  • Automated customer contract process
  • Enterprise resource planning (ERP) system
  • Billing system
• Advise on non-SOX questions that may have internal control implications.
• Submit meaningful updates as required for Enterprise Risk Assessment.
• Design and implement controls associated with Fraud Risk Assessment.
• Support overall business process improvements, including data gathering, process evaluation, reporting, and analysis.
• Recommend and implement changes that provide measurable value.

Competencies (Behavioral)

• Accountability: Takes ownership for actions, decisions, and results; accepts feedback and demonstrates willingness to improve.
• Strong attention to detail; critical thinking; ability to learn quickly; works under minimal supervision.
• Demonstrates a willingness to take ownership of tasks and meet deadlines.
• Basic Principles: Builds mutual trust, confidence, and respect; adheres to the organization’s Code of Conduct.
• Collaboration: Works effectively with others; maintains positive relationships under difficult circumstances; builds professional relationships across the organization.
• Communication: Communicates clearly and professionally virtually (e.g., Teams), by phone, and in person; can read, write, and respond to business correspondence; prepares clear and concise reports and articulates recommendations to stakeholders.
• Compliance: Follows internal controls; protects confidential information; complies with the organization’s Code of Business Conduct & Ethics; demonstrates knowledge of internal controls concepts and ability to secure confidential information.
• Customer Focus: Prioritizes customer satisfaction.
• Reliability: Follows through on assigned tasks; timely attendance at meetings, training, and other obligations.
• Results: Applies job knowledge, initiative, sound decision-making, innovation, adaptability, and problem-solving.
• Ability to move between detailed and conceptual levels and manage multiple projects with changing priorities and timelines.
• Safety & Security: Supports a safe work environment; complies with applicable Security policies and procedures.

Minimum Qualifications

• High School diploma or equivalent.
• Bachelor’s degree in Accounting, Business, Finance, Economics, or related field.
• Minimum of six (6) years in accounting, external/internal audit, public accounting, business process improvement, or related experience.
• Work experience/education substitution: A combination of relevant work experience and/or education sufficient to perform the duties may substitute to meet the total years required on a year-for-year basis. Public accounting firm experience in an auditing role may substitute for experience up to a two-for-one-year basis.

Preferred Qualifications

• Master’s degree in Business Administration, Accounting, or Finance.
• Experience in a public accounting firm.
• Demonstrated knowledge of the Sarbanes-Oxley Act (SOX); knowledge of COSO and COBIT.
• Experience in the telecommunications industry, compliance, or technical process experience.
• Proficiency with Access, Project, and PowerPoint.
• Relevant certifications: CPA, CISA, CIA, CFA, or CMA.
• Other telecom industry-specific certifications and/or job-specific certifications.

Compensation & Benefits

• Compensation and benefits information not provided in the source job description.

Location

• Work is primarily sedentary and based in a standard office/home office setting.
• This position may require access to reliable transportation for occasional travel, such as travel between retail store locations, offices, worksites, or other locations as needed.

Physical Requirements & Working Conditions

• Daily routine computer usage.
• Ability to work shifts as assigned.
• Ability to operate standard office equipment.
• Ability to accurately communicate information and ideas.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, and before/after normal work hours when necessary.
• Must work well in a team environment with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.
• The organization and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies; employees may be contacted outside core hours to respond to an immediate emergency. Emergency after-hour contact numbers may be requested, including home and cell phone numbers if applicable.