Senior Contribution Specialist

Overview

The organization is seeking a Senior Contribution Specialist to serve as a subject matter expert on complex employer contribution work. This role independently owns designated types of complex contribution activity, resolves high-risk discrepancies and complex aged cases, and collaborates cross-functionally to resolve contribution and reporting issues.

In this position, you will contribute to timely intake and processing of employer-submitted contributions and participant earnings, support accurate application of contractual provisions, and help maintain data integrity within the organization’s Master Data Management (MDM) system.

Responsibilities

• Independently own and resolve designated types of complex contribution work requiring advanced investigation, reconciliation, interpretation, and judgment.
• Resolve complex contribution reporting issues, including overlapping CBAs, systemic mismatches, and complex employer disputes.
• Interpret and apply contractual rules and requirements to determine appropriate handling and resolution of complex contribution issues.
• Investigate complex underpayments, late reporting, missing contributions, and other contribution discrepancies; determine appropriate corrections or adjustments.
• Provide subject-matter expertise to team members and cross-functional partners to promote consistent understanding and application of contribution requirements.
• Provide training to help team members build skills and contribution processing expertise.
• Communicate with employers and internal stakeholders on complex or systemic reporting issues to ensure clear understanding and timely resolution.
• Support audit readiness and process improvements by identifying recurring issues, documenting complex cases, and sharing insights that support root cause analysis and updated procedures.
• Participate in testing and provide subject-matter feedback on system enhancements, new processes, and tools that support accurate contribution processing and effective implementation.
• Collaborate with cross-functional partners to resolve systemic issues, improve processes, and ensure compliance.

Minimum Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• 3–5 years of experience in contribution processing, accounts receivable, or eligibility related functions.

Preferred Qualifications

• Advanced problem-solving and reconciliation skills.
• Ability to manage workload independently.
• Strong written and verbal communication skills.
• Intermediate to advanced Excel proficiency.
• Experience working with large datasets or contribution systems preferred.

Competencies

• Communicates Effectively: Adjusts communication for the audience; listens attentively; provides timely and helpful information.
• Customer Focus: Identifies customer needs and opportunities; builds and maintains effective relationships.
• Decision Quality: Makes sound decisions using analysis, experience, and judgment.
• Ensure Accountability: Follows through on commitments; takes ownership of decisions and outcomes; establishes feedback loops.
• Situational Adaptability: Effective across one-on-one, small group, and larger group settings.
• Manages Complexity: Synthesizes complex, high-quality, sometimes contradictory information to solve problems.

Physical Requirements

• The physical demands described are representative of those required to perform the essential functions of the position.
• Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.
• A request for a reasonable accommodation should be made in writing and delivered to HR.

Equal Employment Opportunity

The organization provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Criminal History Notice

If you are a qualified candidate with an arrest or conviction record, your application will be considered in accordance with LA county local ordinances.