Senior Director, Business Solution Architecture

Overview

This role involves leading the design and development of end-to-end Finance and Accounting (F&A) outsourcing solutions for prospective clients. You will use expertise in F&A operations, business process transformation, benchmarking, and commercial modeling to create competitive, scalable, outcome-based solutions.

You will collaborate with sales, operations, pricing, transition, technology, and client stakeholders to support business development initiatives, competitive pursuits, and strategic client engagements.

Responsibilities

• Lead the design and development of end-to-end Finance and Accounting outsourcing solutions across Source to Pay (S2P), Order to Cash (O2C), and Record to Report (R2R) processes.
• Assess client requirements and translate business objectives into scalable, cost-effective service delivery models.
• Develop onshore, nearshore, offshore, and hybrid delivery strategies to optimize operational efficiency and service performance.
• Design organizational structures, staffing models, governance frameworks, and service management approaches.
• Identify opportunities for process improvement, automation, and digital transformation using AI, robotic process automation (RPA), optical character recognition (OCR), workflow technologies, and analytics.
• Use industry benchmarks to establish productivity assumptions, staffing requirements, cost models, performance targets, and service level commitments.
• Analyze transaction volumes, handling times, process complexity, and operational metrics to develop capacity models and forecasts.
• Lead solution development for Requests for Proposals (RFPs), Requests for Information (RFIs), and competitive client pursuits.
• Develop solution narratives, executive summaries, staffing approaches, transition methodologies, and service delivery strategies.
• Partner with pricing and commercial teams to develop financial models, business cases, and competitive pricing recommendations.
• Ensure alignment between proposed solutions, pricing assumptions, operational capabilities, and client requirements.
• Facilitate client discovery workshops, solution presentations, and due diligence sessions with executive stakeholders.
• Serve as a trusted advisor to clients by providing strategic recommendations on operating models, transformation opportunities, governance, and delivery capabilities.
• Develop transition and implementation strategies, including risk assessments, mitigation plans, and continuous improvement frameworks.
• Collaborate with cross-functional teams to ensure successful handoff from solution development to implementation.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 8+ years of experience in Finance and Accounting operations, consulting, outsourcing, shared services, or business process services.
• 3+ years of experience designing solutions for Finance and Accounting outsourcing, managed services, or shared services organizations.
• Strong knowledge of end-to-end F&A processes, including Source to Pay, Order to Cash, and Record to Report.
• Demonstrated experience supporting large-scale RFPs, RFIs, solution development, and competitive client pursuits.
• Experience developing staffing models, productivity assumptions, capacity forecasts, and financial models using operational benchmarks.
• Strong understanding of outsourcing delivery models, workforce planning, governance structures, and service level agreements.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Excellent analytical, business writing, problem-solving, and executive presentation skills.
• Demonstrated ability to collaborate with cross-functional teams and influence senior-level stakeholders.
• Strong commercial awareness, strategic thinking, and client relationship management skills.

Preferred Qualifications

• Experience within a Business Process Outsourcing (BPO), consulting, shared services, or finance transformation environment.
• Knowledge of enterprise resource planning (ERP) platforms, including SAP and Oracle.
• Experience with automation technologies, including RPA, OCR, artificial intelligence, and workflow platforms.
• Familiarity with Lean, Six Sigma, and continuous improvement methodologies.
• Experience supporting complex outsourcing engagements and global service delivery models.

Compensation & Benefits

• Estimated salary range: ($157,500 - $183,750)
• In addition to base pay, this position may be eligible for a bonus or incentive, based on business need.
• Benefits may include health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Location & Work Arrangement

• Remote work is available.
• Candidates who live within 50 miles of the Florham Park, NJ; Atlanta, GA; or Fort Lauderdale, FL offices are expected to work a hybrid schedule.

Equal Opportunity Employer

The employer is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.