Senior Lease Analyst (Rent)

Overview

This role is a Remote working arrangement out of various locations listed.

The Senior Lease Analyst (RENT) manages Lease Administration functions and implementations, including client and vendor relationships. The role centralizes, establishes, and produces schedules, reports, communication plans, and process flow for the Lease Administration team. This position primarily supports medium to large accounts characterized by high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters
• Understand client business objectives, real estate portfolio strategy, and service expectations
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure accurate entry and maintenance as a client contract in WorkTrac
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports
• Develop and maintain strong client governance programs (reporting cadence, communication methods, business reviews, and related practices)
• Track, maintain, and communicate expirations, option exercise dates, and other critical information
• Work toward achieving a net promoter score representative of strong service delivery and client relationships
• Manage client escalations and ensure timely resolution of issues
• Proactively identify account-related risks and formulate mitigation strategies; project manage through solutions
• Oversee and ensure the global team delivers services in accordance with the client-specific process and contract
• Participate in presentations to new or existing clients for new business pitches
• Manage assignments and delegate database management tasks to global team members
• Establish weekly calls and ongoing internal communications cadence with the global lease administration account team to review work, discuss outstanding issues, and determine actions
• Prepare and lead with impactful communication and professional presence
• Foster effective communication and professional presence by actively engaging with team members to promote collaboration
• Support abstraction or input of rental obligations and other important lease information per client abstraction standards for assigned accounts
• Provide final QC for the abstraction process as required for assigned accounts
• Demonstrate working knowledge of systems such as Colliers360, dashboards, WorkTrac, and related tools
• Confirm and approve monthly client billing, including ensuring pass-through expenses are billed in accordance with contract and internal process
• Responsible for vendor management, including review and validation of invoices against lease terms; identify discrepancies and partner with vendors to resolve variances
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required
• Produce variance reports comparing budgeted versus actual rent obligations
• Oversee 3rd party utility management payments
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms used for lease administration
• Ensure compliance with lease accounting standards and company policies
• Track A/R for assigned clients and escalate to appropriate parties
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations)
• Assist with internal and external audits
• Monitor, review, and approve Rent, CAM, Operating Expense, Tax and Insurance payments to landlords, including reviewing leases to ensure accuracy of all charges
• Review and validate Consumer Price Index adjustments as provided in legal documents
• Maintain file systems and data integrity for tenant and lease-related data in the database application used for tracking
• Maintain a record of exceptions and resolve within the database
• Assist the transition manager with new account onboarding and transition for assigned accounts
• Maintain account processes, procedures, and playbooks working closely with the Director to update as needed, ensuring consistency and compliance with overarching departmental requirements

What You Bring

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, working in either (or both) the landlord or tenant sector
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.)
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred
• Must be effective with a successful track record working independently, preferably remotely, with strong time management skills
• General understanding of AI technology and openness to adapting to the evolution of technology

Preferred Qualifications

• Associate or bachelor’s degree in business, accounting, real estate, or similar field
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles

Compensation & Benefits

Approximate Compensation Range for Role: $75,000 to $85,000

Benefits

• Employer-subsidized medical options including RX, dental, and vision
• Employer-paid basic life/AD&D insurance and short-term/long-term disability
• 401(k) plan with employer match
• 10 days of sick leave and a minimum of 15-days vacation annually
• Certain senior-level roles are eligible for unlimited time off
• 10 paid holidays plus two personal flex days throughout the calendar year
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) after successful completion of 90 days of employment
• Individuals may be eligible for different or additional benefits under applicable state law

Location

Various locations listed. This role is Remote.