Senior Lease Analyst (Rent)

Overview

This remote role supports Lease Administration functions and implementations for medium to large, high-complexity accounts—often within a global account management framework—with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain client governance programs (e.g., reporting cadence, communication methods, business reviews).
• Track and communicate expirations, option exercise dates, and other critical information.
• Work toward a net promoter score that reflects strong service delivery and client relationships.
• Manage client escalations and ensure timely issue resolution.
• Identify account-related risks, formulate mitigation strategies, and project manage solutions.
• Oversee that global teams deliver services per the client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegation of database management tasks to global team members.
• Establish weekly calls and ongoing internal communication cadence with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Lead with clear, professional communication; actively engage with team members to support collaboration.
• Maintain working knowledge of AI technology and openness to adapting to technological evolution.
• Oversee abstraction or input of rental obligations and other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing, ensuring pass-through expenses are billed in accordance with contract and internal process.
• Manage vendor relationships, including reviewing and validating invoices against lease terms and partnering with vendors to resolve variances.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment.
• Manage and maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platform(s).
• Ensure compliance with lease accounting standards and company policies.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of all charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems and ensure data integrity for tenant and lease tracking within the database application.
• Maintain a record of exceptions and resolve them within the database.
• Support transition manager with new account onboarding and transition processes for assigned accounts.
• Maintain account processes, procedures, and playbooks in partnership with the Director, ensuring consistency and compliance with overarching departmental requirements.

Requirements

• 5+ years of relevant experience in commercial real estate lease administration and/or accounting/property management, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective working independently, preferably remotely, with strong time management skills.

Preferred Qualifications

• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.

Compensation & Benefits

• Approximate Compensation Range for Role: $75,000 to $85,000.
• Employees (and their families) may have options for employer-subsidized medical benefits including RX, dental, and vision.
• Employer-paid basic life/AD&D insurance and short-term/long-term disability.
• 401k plan with employer match.
• 10 days of sick leave and a minimum of 15-days vacation annually.
• Certain senior-level roles are eligible for unlimited time off.
• 10 paid holidays plus two personal flex days per calendar year.
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents), available after successful completion of 90 days of employment.
• Individuals may be eligible for different or additional benefits under applicable state law.

Location

Remote working arrangement out of various locations listed above.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• This posting is for an existing vacancy within the organization.
• Applications are accepted on an ongoing basis.

Equal Opportunity

The employer is an equal opportunity employer and does not discriminate based on any protected category. If you require reasonable accommodation to complete an application, pre-employment testing, a job interview, or to participate in the hiring process, assistance is available.

Massachusetts Lie Detector Law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Violations may result in criminal penalties and civil liability.