Senior Payroll Tax Services Representative

Overview

The Senior Payroll Tax Services Representative acts as a subject matter expert and primary contact for clients managing complex payroll tax compliance. This role oversees end-to-end payroll tax processing, reconciliation, and filing across multiple jurisdictions, ensuring accuracy and adherence to regulations. The position also involves mentoring junior team members and collaborating cross-functionally to provide excellent client service.

Responsibilities

• Manage and process payroll tax filings across federal, state, and local jurisdictions with accuracy and timely delivery.
• Research and interpret payroll tax regulations, stay updated on legislative changes, and advise clients accordingly.
• Perform tax account reconciliations, identify discrepancies, and resolve issues promptly.
• Respond to tax agency notices, conduct root-cause analysis, and coordinate client responses.
• Serve as an escalation resource for junior representatives on complex payroll tax matters.
• Collaborate with internal teams such as implementation, support, and product to address client concerns.
• Maintain accurate records and documentation in compliance with company standards and regulatory requirements.
• Perform other duties as assigned.

Requirements

• Minimum of 5 years of payroll tax processing experience with demonstrated knowledge of multi-state compliance.
• Strong understanding of federal, state, and local payroll tax regulations and filing requirements.
• Experience working directly with tax agencies on notices, audits, or reconciliations.
• Proficiency with payroll software platforms; experience with Greenshades or similar SaaS solutions is a plus.
• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills, capable of explaining complex tax concepts to non-technical audiences.
• Fundamental Payroll Certification (FPC) preferred; Certified Payroll Professional (CPP) strongly preferred.