Senior Telecom Expense Analyst

Overview

This role supports telecom expense management (TEM) operations through invoice auditing, data analysis, and client engagement. Responsibilities include identifying cost savings opportunities, ensuring billing accuracy, and supporting reporting and operational excellence initiatives.

The Senior Telecom Analyst works under the direction of management to analyze client invoice data, identify vendor overbillings, support claims reconciliation, and review and approve key invoices. Contract and tariff analysis is a core part of the work, including cross-referencing multiple data sources using analytical tools, and supporting reporting initiatives to ensure KPIs are met.

Responsibilities

• Perform detailed analysis of telecom invoices and related datasets to identify potential vendor overbillings and billing discrepancies.
• Document identified overbillings in structured spreadsheet formats and upload claims into the organization’s Claim Center application with clear explanations and supporting evidence.
• Participate in client calls and meetings to present audit findings, explain methodologies, and respond to inquiries.
• Apply audit methodologies such as pattern recognition, data filtering, and cross-referencing across multiple data sources to validate findings.
• Utilize tools including Microsoft Excel, Microsoft Access, KNIME, and SAP BusinessObjects to analyze large datasets and support audit processes.
• Research and validate billing discrepancies using contracts, tariffs, provisioning systems, and other relevant documentation.
• Review and approve invoices within the organization’s Cost Management system (BillTrak), ensuring proper analysis, coding, and documentation standards are met.
• Support reporting initiatives by monitoring scheduled reports, developing new reporting solutions, and ensuring alignment with internal and client KPIs.
• Assist with client and vendor communications, including responding to inquiries and supporting issue resolution.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Mathematics, Statistics, or related field.
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to analyze and interpret large datasets effectively.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Ability to work both independently and collaboratively in a team environment.
• Comfort working in a structured, process-driven, and client-focused environment.
• Experience with tools such as Microsoft Access, SAP BusinessObjects, or KNIME.
• Familiarity with telecom billing concepts and invoice auditing.
• Strong plus: knowledge of wholesale/access billing, particularly with major carriers.

Preferred Qualifications

• Advanced Excel skills (pivot tables, XLOOKUP/VLOOKUP, data cleansing, complex formulas).
• Basic SQL knowledge.

Compensation & Benefits

• Salary Range: $50,000–$85,000 annually. Starting compensation determined based on experience, skills, education, geographic location, and alignment with the organization’s overall compensation structure.
• Comprehensive benefits (not limited to):
  • Medical, dental, and vision insurance
  • Flexible spending accounts (FSA)
  • Company-paid life and disability insurance
  • 401(k) retirement plan
  • Employee ownership through an ESOP
  • Paid time off (PTO)
  • Eligibility for incentive compensation program