Sr. Payroll Operations Specialist

Overview

The organization is seeking a Sr. Payroll Operations Specialist to join the Payroll Services team. This role supports complex payroll operations including union populations, expatriates, and other specialized pay scenarios for US-based employees supporting missions around the world.

This position serves as a subject matter expert responsible for payroll processing, compliance, issue resolution, audit support, process improvement initiatives, and operational excellence. The role supports complex payroll activities, mentors team members, and partners across Payroll, Time & Labor, HR, Finance, and external stakeholders to deliver accurate and timely payroll outcomes.

Responsibilities

• Process day-to-day payroll activities efficiently, accurately, and on time while ensuring compliance with payroll policies and regulatory requirements.
• Calculate, compile, validate, and submit payroll transactions and adjustments for assigned employee populations.
• Process complex payroll scenarios including union payroll, expatriate payroll, off cycle payments, special earnings, and other nonstandard pay situations.
• Calculate miscellaneous pay components in compliance with federal, state, and local payroll and tax requirements.
• Create, review, audit, and process manual checks and special payroll payments.
• Prepare and validate manual upload files and supporting data used in payroll processing.
• Perform payroll entries and review activities related to garnishments, deductions, and special payroll transactions.
• Support employee receivables and overpayment recovery processes.
• Detect, research, troubleshoot, and resolve routine and complex payroll anomalies and processing issues.
• Support employee escalations and provide advanced payroll guidance to help desk and shared services teams.
• Research and process tax adjustments and support resolution of complex payroll and tax matters.
• Partner across Payroll, Time & Labor, HR, Finance, and other business groups to identify and resolve recurring operational issues.
• Support system enhancements, integration testing, User Acceptance Testing (UAT), and implementation activities.
• Lead small-scale process improvement initiatives focused on increasing payroll accuracy, reducing manual effort, and improving operational efficiency.
• Develop, maintain, and update process documentation and standard operating procedures.
• Provide training, onboarding support, mentorship, and guidance to Payroll Operations Specialists and new team members.
• Support special projects and perform other duties as assigned.

Requirements (Basic Qualifications)

• High School Diploma with 7+ years of progressive payroll processing experience.
• Advanced payroll processing and troubleshooting experience supporting complex payroll scenarios.
• Experience processing large volume payroll for 10,000 headcount or above.
• Intermediate proficiency in Microsoft Excel.
• Strong analytical, problem solving, and organizational skills.
• Demonstrated ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to payroll accuracy and compliance.
• US Citizenship required and ability to obtain security clearance as needed.

Preferred Qualifications

• Experience with UltiPro Payroll, Costpoint Payroll, and Deltek Time & Expense systems.
• Certified Payroll Professional (CPP) certification preferred.
• Experience supporting union payroll, expatriate payroll, payroll tax processing, and audit activities.
• Experience supporting payroll integrations, testing, and process automation initiatives.
• Demonstrated ability to influence cross-functional partners and lead process improvements.

Compensation & Benefits

• Pay Range: $52,000.00 - $94,000.00
• The pay range is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities, education, experience, knowledge, skills, abilities, internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Location

• Remote

Hiring Timeline (U.S. Positions)

• For U.S. Positions: While subject to change based on business needs, this job requisition is reasonably anticipated to remain open for at least 3 days, with an anticipated close date of no earlier than 3 days after the original posting date (September 10, 2026).