State & Local Government Account Specialist (Remote US in EST & CST)

Overview

The organization is seeking a State & Local Government Account Specialist to support remote client service for state and local government accounts. This role focuses on maintaining client relationships with prompt, accurate support, managing AR receivables and account cleansing, and partnering with internal stakeholders to address client needs.

A credit review is included in the background screening process because this position handles sensitive financial data.

Responsibilities

• Serve as an account expert and primary point of contact for large state & local government clients.
• Prepare and submit accurate invoices to be delivered to clients in a timely manner.
• Manage portal billing activities and adhere to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information across applicable systems.
• Manage administrative account cleansing activities, including:
  • Purchase Order and Contract review
  • Payment application/reconciliation
  • Fleet data management
• Make informed decisions in alignment with company policies and procedures.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPIs, and productivity metrics.
• Prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the State & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Act as a subject matter expert (SME) for contract review and client onboarding assistance.
• Serve as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance as needed.

Requirements

• Positive, client-first attitude.
• 2+ years client service experience.
• Proven time management, organizational, and multi-tasking skills, with the ability to quickly change direction as business needs dictate.
• Excellent professional written and oral communication skills.
• Ability to work independently and prioritize/schedule daily activities while functioning in a team environment.
• Strong interpersonal skills; ability to work effectively with others.
• Attention to detail with strong problem-solving and analytical skills.
• Strong Microsoft Office Suite experience preferred (pivot tables, VLOOKUPs, etc.).
• This position handles sensitive financial data for clients; therefore, a credit review is included in the background screening process.

Preferred Qualifications

• Prior account management, contract management, and/or billing reconciliation and collections experience.

Compensation & Benefits

• Wage: $21/hour (may vary depending on location and skillset).
• Comprehensive benefits (details available through the employer’s benefits resources).

Location

• Remote (US) — CST or EST
• Availability required: 8:00 am – 5:30 pm EST / 7:00 am – 4:30 pm CST, Monday through Friday.
• Appropriate work-from-home setting for a client-facing environment.

Sponsorship

• Must be legally authorized to work in the US.
• The employer will not sponsor the position for employment visa status now or in the future (e.g., H-1B).

Equal Employment Opportunity

Equal employment opportunity is provided to all qualified applicants without regard to race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.