Tax Data Specialist

Overview

This remote, computer-based role supports the maintenance and accuracy of customer payroll tax data. Responsibilities include managing assigned tax profile updates and cases, researching payroll tax data concerns, and coordinating with internal teams to support timely resolution across multiple systems.

Responsibilities

• Own and maintain assigned customer tax profiles, including:
  • Jurisdictions
  • Account numbers
  • Unemployment insurance rates
  • Filing frequencies
  • Account statuses
  • Other employer tax attributes
• Process accurate and timely tax profile updates within approved systems and tools.
• Manage assigned customer cases and internal tasks from intake through resolution, including prioritization, research, documentation, communication, follow-up, closure, or transfer.
• Provide professional support for tax profile questions, tax-code setup needs, general payroll tax inquiries, and customer-reported data concerns.
• Review employer- and employee-level payroll tax data and research wage, tax, data, or configuration discrepancies within the team’s scope.
• Proactively identify conditions that may affect funding, payments, filings, reconciliation, or customer reporting, and initiate appropriate correction or escalation.
• Use established outreach and escalation processes; set clear expectations and provide complete handoffs when specialized ownership is required.
• Collaborate across Tax Operations and use Excel, Power BI, and other reporting tools to manage work, identify exceptions, and support decisions.
• Meet established service levels, deadlines, quality standards, production expectations, and critical monthly, quarterly, year-end, or ad hoc business needs.
• Protect customer and company information, participate in training and process improvement, adapt to changing requirements, and demonstrate organizational values.

Requirements

• Associate degree or equivalent combination of education and relevant experience.
• Working knowledge of U.S. federal, state, and local payroll tax concepts and multi-jurisdictional requirements.
• Proficiency with Microsoft Excel, including the ability to organize, compare, filter, and analyze data.
• Demonstrated ability to manage multiple priorities and deadlines while producing accurate, well-documented work.
• Highly organized and detail-oriented, with excellent written and verbal communication skills.

Preferred Qualifications

• Payroll tax outsourcing or managed-services experience.
• Experience in payroll tax, payroll operations, tax data management, or a comparable data-intensive service environment.

Work Environment and Role Expectations

• Remote role requiring reliable attendance, sustained focus, confidentiality, and effective virtual collaboration.
• Schedule flexibility may be needed during critical business periods, consistent with company policy and applicable law.
• No direct people-management responsibility.