Tax Resolution Department Manager

Overview

The organization is hiring a Tax Resolution Department Manager to oversee the daily operations of the legal department and manage a team of attorneys and support staff handling tax resolution matters before the IRS and state taxing authorities. This role combines case management, client advocacy, team supervision, and operational oversight to deliver strong tax resolution outcomes and exceptional client service.

Remote telework eligibility (required): To be considered, remote telework positions are available for workers located in: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, MD, MA, MO, MT, NE, NH, NJ, NM, NC, OH, OK, PA, SC, TN, TX, UT, VA, and WI.
Remote workers may not telework for the organization from any location not listed as a location from which the organization is currently hiring.

Responsibilities

Leadership & Department Management

• Supervise, mentor, and support attorneys and legal staff within the department.
• Oversee workflow distribution, case assignments, and departmental productivity.
• Ensure department compliance with firm policies, legal standards, and client service expectations.
• Assist in developing and implementing procedures to improve operational efficiency and case outcomes.
• Provide coaching, training, and performance feedback to team members.
• Serve as a resource for escalated client matters and complex tax resolution cases.

Case Management & Client Representation

• Review detailed financial analyses of clients’ income, expenses, and assets to determine and/or confirm qualified resolution options.
• Research and develop strategies to defend clients’ positions while considering their specific goals.
• Negotiate tax resolutions on behalf of clients with the IRS and and/or state government entities via phone, correspondence, or in person.
• Manage an assigned caseload while ensuring deadlines and compliance requirements are met.
• Communicate consistently with clients via email, phone, video call, and mail regarding case updates and expectations.
• Respond in a timely manner to client inquiries and requests.
• Prioritize and manage multiple assignments in a fast-paced environment.

Requirements

• Juris Doctor degree from an ABA accredited law school, Active Enrolled Agent, or CPA
• Must have at least 5 years of supervisory or management experience.
• Must have at least 5 years of experience representing clients before the IRS and state taxing authorities.
• Positive attitude and customer service mindset with a strong work ethic.
• Exceptional leadership, interpersonal, negotiation, and conflict resolution skills.
• Outstanding verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize tasks efficiently.
• Strong attention to detail and commitment to thorough, accurate work.
• Ability to maintain integrity, professionalism, and confidentiality.
• Capability to function effectively in a fast-paced environment.
• Comfortable with substantial client interaction and team collaboration.
• Enjoys problem solving and working through complex issues with clients and team members.
• Adaptable and collaborative when priorities shift or unexpected challenges arise.
• Equipment such as a computer, monitor, and smartphone needed to perform assigned work tasks.
• Internet service with a minimum speed of 50 Mbps; 100 Mbps recommended for optimal performance.
• Satisfactory background and reference checks, including employment verification.

Compensation & Benefits

• Competitive salary starting at $110,000+, with incentives based on experience.
• Medical, dental, and vision insurance.
• Short- and long-term disability.
• Life insurance.
• Pet insurance.
• Gap plan for eligible employees.
• Paid time off (PTO), including sick days and vacation days.
• Paid holidays.
• 401K with matching when eligible.
• Paid volunteer events.
• Fun company-sponsored events.

Location

Remote telework is available only for workers located in AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, MD, MA, MO, MT, NE, NH, NJ, NM, NC, OH, OK, PA, SC, TN, TX, UT, VA, and WI.