VP, Business Loan Specialist

Overview

A financial institution is seeking a VP, Business Loan Specialist to support its Lending Division. This role assists lending customers and prospects through the loan application, underwriting, and closing process, including prescreening, documentation support, status updates, and consultative discussions to structure appropriate lending solutions.

Responsibilities

• Contact referrals (prospects and/or applicants) within required timeframes as prescribed by the referral system.
• Advise applicants on application status and required actions to achieve desired outcomes.
• Interact with customers professionally and courteously via telephone, text, email, or video chat.
• Provide outstanding customer service and build strong client relationships.
• Prescreen and accurately process loan applications through the online application system, coordinating with customers and internal teams to determine eligibility and appropriate lending products.
• Update the referral system daily with pertinent customer information.
• Assemble and manage required documents through the application portal for loan processing, including SBA Forms, Credit Release, financial data, and other relevant documentation for:
  • 7A, 504, SLOC, Conventional
  • C&I and Investor CRE lending programs
• Provide timely and accurate status updates for assigned referrals in the tracking system.
• Conduct outbound calls to potential customers and/or referral sources as required by the Compliance Policy.
• Support and assist Team Leader, Underwriters, and Closers by providing complete and accurate information related to applications, status, or issues requiring attention.
• Work with applicants to ensure both the application portal and closing portal are completed within appropriate timeframes so the process progresses from origination to closing.
• Maintain contact with Alliance Partners regarding their referrals.
• Maintain strong knowledge of loan policies related to SBA loan programs, SLOC, and Conventional loan programs to explain program features, benefits, and processes.
• Cross-sell appropriate additional products and services to new and existing customers; when opportunities are identified, route customers appropriately through live transfer or referral entry into the referral system.
• Participate in mandatory Community Reinvestment Act (CRA) activities and initiatives, including community outreach, volunteer events, financial education programs, and related efforts as assigned.

Requirements / Qualifications

• Intermediate computer and phone skills.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, etc.).
• Excellent attention to detail, follow-up, and problem-solving skills.
• Excellent time management skills.
• Strong listening, verbal, and written communication skills.
• Self-motivated with a strong teamwork attitude.
• Ability to quickly learn about products and services.
• Ability to multi-task and manage multiple applications concurrently.
• Ability to meet deadlines and plan accordingly.
• Minimum of 1–4 years customer service experience.
• Familiarity with financial reports (business and personal tax returns, cash flow projections, etc.).

Education & Certification

• Bachelor’s degree in Finance, Business, or other related field.

Preferred Qualifications

• Sales or lending experience.

Compensation & Benefits

• Salary Range: $65,000 to $90,000 annually.

Location

• Not specified in the provided job description.

Equal Opportunity

This employer is an Equal Opportunity Employer (M/F/D/V) and requires employees to perform work ethically and uphold its Code of Business Conduct and Ethics at all times.