Workforce Compliance & Payroll Specialist - REMOTE

Overview

This role is responsible for managing administrative payroll tasks to support weekly payroll activities for over 600 Customer Connection Center team members. The position involves tracking, analyzing, and recommending actions based on attendance trends, providing attendance guidelines, auditing time punches, reconciling payroll data, and ensuring proper PTO tracking.

Responsibilities

• Track attendance performance for all non-exempt department team members and recommend actions to leadership based on trends.
• Serve as the primary contact for supervisors and managers on attendance-related issues.
• Conduct regular audits to identify, resolve, or prevent attendance-related issues.
• Record actions taken and provide follow-up reporting to department leaders.
• Communicate attendance policies, investigative processes, and business impacts of unplanned labor loss to managers and supervisors.
• Reconcile payroll discrepancies related to in/out punches, lunch breaks, PTO, etc.
• Follow up with team members and supervisors during the payroll process to ensure timely payroll close.
• Collaborate with the payroll department to clarify payroll concerns.
• Communicate timeclock entry discrepancies and issues regularly.
• Create reports related to team member payroll discrepancies and concerns.
• Provide weekly and monthly reporting on payroll impact, production, and revenue.
• Develop tracking database tools that alert supervisors to payroll discrepancies, attendance irregularities, or negative trends.
• Perform additional duties and projects as assigned.
• Maintain consistent regular scheduled attendance as an essential function of the job.

Requirements

• High school diploma required; Bachelor’s degree preferred.
• Minimum of 2 years of payroll or performance management tracking experience.
• Experience in payroll, scheduling, or manual performance tracking preferred.
• Proficiency in Microsoft Excel, Word, and Outlook.

Compensation

• Salary range: $45,000 - $60,000.
• Base pay may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience.

Location

• Not specified.