Overview
An organization specializing in medical claims solutions is seeking an Account Receivable Manager to oversee the full cycle of billing and accounts receivable operations. This role involves managing monthly closing and financial reporting for a multi-service, multi-brand national Medical Cost Containment Solutions company. The position requires close collaboration with the corporate Finance Department and operations teams to ensure accurate and timely billing and collections.
Responsibilities
- Manage day-to-day billing and accounts receivable operations.
- Collaborate with the IT department to ensure accurate invoicing data.
- Ensure correct coding and oversight for accurate reimbursement of billed services.
- Complete monthly accounts receivable reconciliation and analyze month-end reports to identify process improvement opportunities, including automation and consolidation of legacy processes.
- Prepare various reports for customers and management.
- Review changes in customers’ authorized services to address billing authorization issues and coordinate resolution efforts.
- Provide ongoing education to employees on changes in coding and documentation requirements.
- Review contracts, enter billing information into systems, and facilitate onboarding of new customers to enable prompt billing.
- Plan and structure department workflow and staffing, including hiring, training, goal setting, and performance management.
- Oversee timely posting and application of cash payments to invoices.
- Reconcile and resolve past due customer accounts, working with Client Service Representatives.
- Implement a new enterprise billing system to streamline invoicing and reduce billing cycle times across multiple platforms.
- Manage and respond to customer inquiries and invoice disputes.
- Identify and resolve invoicing errors.
- Address complex, varied, and non-recurring problems requiring cross-functional collaboration and innovative solutions.
Skills and Abilities
- Ability to make decisions guided by policies and objectives.
- Excellent written and verbal communication skills for internal and external interactions.
- High attention to detail, analytical mindset, and process orientation.
- Broad knowledge of relevant theories, concepts, practices, and policies with the ability to apply them in complex situations.
- Leadership skills to manage small projects or work groups, fostering a collaborative and respectful team environment and improving workflows.
Qualifications
- Bachelor’s Degree in Business or equivalent.
- Minimum of five (5) years of relevant experience, including at least three (3) years in a supervisory role.
- Strong problem-solving skills and ability to make timely decisions.
- Experience with ERP system utilization and implementations.
Compensation and Benefits
- 401(k) plan
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Location and Work Hours
- Remote position with training conducted in Lansdale, PA.
- Business hours: Monday to Friday.
- Full-time employment.
Equal Employment Opportunity
The employer provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.