Account Resolution Specialist (Accounting, Tax, Bookkeeping)

Overview

This role involves providing support to customers using QuickBooks accounting and tax platforms as part of a Contact Center Support Team. You will guide customers through QuickBooks features such as invoicing, bookkeeping, account setup, and payroll, delivering personalized, high-quality assistance.

Responsibilities

• Support QuickBooks Online Accountant customers in managing their clients’ QuickBooks accounts via inbound phone calls
• Provide a premium, high-touch (“white-glove”) customer service experience
• Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
• Apply critical thinking and problem-solving to resolve complex issues
• Stay current on the newest versions of QuickBooks and related products
• Collaborate with peers and partners to ensure an excellent customer and employee experience

Requirements

• Experience with QuickBooks required; QuickBooks Online Accountant a plus
• Proven customer service experience, preferably with involvement in an advisory role
• Exceptional verbal and written communication skills
• Ability to learn new products and quickly adapt to feature/updates
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
• Certified in QuickBooks ProAdvisor (preferred)

Compensation & Benefits

• $18/hour
• 100% paid training
• Full time schedule (40 hours per week)
• Benefits including medical, dental, vision, and life insurance
• 401(k) retirement plan with company match
• Employee discounts
• Referral bonuses
• Employee-focused culture
• Career development opportunities

Location

Not specified in the job description.