Overview
This role involves reviewing, verifying, and processing documents in line with established process guidelines. You will support day-to-day operations through data entry, document uploads, discrepancy research, audit support, and reporting, while meeting defined SLA and performance targets.
Responsibilities
- Review, verify, and process documents according to process guidelines.
- Enter data and upload documents into the system as per the written procedure.
- Research and resolve invoice discrepancies and related issues.
- Support audits by providing supporting documents and highlighting findings to stakeholders.
- Use a logical approach to identify and resolve discrepancies.
- Participate in day-to-day activities to build an in-depth understanding of processes, systems/applications, and tools.
- Prepare ad-hoc reports as requested by stakeholders/clients.
- Ensure delivery conforms with defined SLA, targets, and performance management requirements.
- Collaborate with peers and other project resources as needed.
- Research, identify, and document issues and escalations.
- Handle vendor calls regarding document submission queries and issues.
- Communicate clearly and professionally while performing job duties.
- Follow compliance requirements related to PII and SPII data, including classification, encryption, and storage.
Requirements
- Bachelor’s degree in any stream.
- Excellent communication skills in writing and verbally.
- Computer literacy in Microsoft Excel and Word.
- Knowledge of Outlook email functionalities.
- Analytical and problem-solving skills.
- Strong accountability for deliverables.
- Time and task management skills with attention to details.
- Typing skills of 30 to 35 words per minute.
Preferred Qualifications
- Knowledge of PII and SPII data, including classification, encryption, and storage of data as per compliance.
Compensation & Benefits
Location