AR & Collections Specialist

Overview

This role supports both accounts receivable and customer collections. It is not limited to debit/credit processing—most of your time is spent working directly with customers to resolve billing questions, collect past-due balances, establish payment arrangements, and address more complex account situations.

You will serve as a key connection between Accounting and customer-facing teams, helping customers understand billing and payment needs while supporting positive outcomes for both customers and the business.

Responsibilities

• Manage collection activity for past-due accounts through outbound calls, customer communications, payment arrangements, and other appropriate collection efforts.
• Act as an escalation point for complex billing questions, helping customers understand invoices, payments, promotions, discounts, and account balances while identifying opportunities to retain customers.
• Handle delinquent accounts with appropriate next steps, including payment arrangements, service suspension, bad debt review, write-offs, and coordination with external collection partners in accordance with company policy and US GAAP.
• Support day-to-day accounts receivable activities, including posting payments and monitoring AR reports for payment, discount, and account accuracy.
• Use billing and accounts receivable systems effectively—troubleshoot issues and support related reporting needs.
• Identify and implement process and technology improvements that increase efficiency, accuracy, and consistency across AR and collections activities.
• Document processes and develop standard operating procedures that support Accounting team operations.
• Support audits, government compliance reporting, and other Accounting initiatives through data gathering, analysis, and cross-functional collaboration.

Requirements

• 2+ years of experience in collections, accounts receivable, accounting, billing, or a related role.
• Proficiency with Microsoft Office and/or Google Workspace programs.
• Strong technical aptitude and ability to quickly learn billing, accounting, and customer management systems.
• Experience working directly with customers to resolve billing, payment, collections, or other account-related concerns.
• Ability to navigate sensitive or complex customer conversations with empathy and professionalism while supporting customer retention, company policies, and business needs.
• Strong analytical and critical-thinking skills to research account discrepancies and determine appropriate solutions.
• Excellent written and verbal communication skills.
• Strong organizational skills to manage a high volume of work and competing priorities.

Preferred Qualifications

• Associate degree or higher in Accounting, Finance, Business.
• Experience with billing platforms.
• Experience working within telecommunications, technology, or another subscription-based service organization.
• Experience identifying or implementing technology and automation solutions that improve accounting or collections processes.

Compensation & Benefits

• Competitive pay plus bonus potential.
• Medical, dental, vision, life, and 401(k) with match.
• Free coaching/counseling for employees and families.
• Free internet service (if available in your area) or internet reimbursement.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.
• Salary and benefits are commensurate with experience.

Location

• Not eligible for relocation.

Additional Information

• Not eligible for Visa sponsorship.
• Uses E-Verify.
• Equal Opportunity Employer.