Billing Operations Analyst 1

Overview

The organization is seeking a Billing Operations Analyst to join the Billing Operations team. This remote role is based in Mexico City, Mexico and supports customers through billing onboarding, query resolution, reporting, and revenue/invoicing operations.

Responsibilities

In this role, you will:

• Maintain the Revenue Team external customer email queue, responding to customer and other external queries in a timely manner.
• Onboard customers to the organization’s internal billing system and Financial ERP system.
• Gather, format, and analyze large raw data sets to support customer billing reporting and inquiries.
• Participate in month-end close activities, including:
  • Managing and tracking recurring billing and associated approvals
  • Tracking and applying customer credits
  • Analyzing revenue-related balance sheet accounts
  • Performing ad hoc customer financial reporting
• Assist with the development and implementation of financial controls and processes related to revenue and invoicing.
• Support external and internal audits as requested.
• Resolve customer billing queries.
• Independently investigate customer issues by searching internal resources, previous cases, and internal communication channels, and provide detailed analysis to the Sales team.
• Manipulate and analyze large datasets in Excel.
• Respond to the Sales team promptly and communicate complex issues via Slack, SFDC, and calls; occasional calls with customers or Senior Leaders may be required.
• Work under pressure in a fast-paced environment with quick turnaround times to meet team SLA requirements.
• Collaborate with other teams to identify and resolve root causes of customer issues.
• Provide support to other teams within the Billing Ops group as requested.

Requirements

• Strong experience in Billing / Revenue / Order to Cash.
• Demonstrated problem-solving skills, strong interpersonal skills, and excellent communication skills.
• Experience working with Oracle, Zuora, and Salesforce is advantageous, although not essential.
• Solid experience working with large volume transactions with strong attention to detail.
• Advanced Excel skills, including the ability to handle very large raw data sets using pivots and functions such as VLOOKUPS.
• 1–3 years of experience in an operations role.
• Periodic weekend work will be essential for this role.
• Third level qualification in Accountancy, Finance, or a Business related discipline, or equivalent experience.
• Proficient Spanish and English.

Preferred Qualifications

• None specified.

Compensation & Benefits

Benefits include competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Location

Remote role based in Mexico City, Mexico.

Travel

Occasional travel may be required to participate in project or team in-person meetings.