Billing Operations Supervisor

Overview

This role involves leading the daily billing operations team within a professional services organization that specializes in accurate and timely billing across various billing models. The position focuses on ensuring billing precision, supporting financial reporting, and improving billing processes through collaboration with finance, operations, and delivery teams.

Responsibilities

• Manage daily billing operations for time and materials, fixed fee, and recurring billing structures.
• Participate in invoice review, adjustments, and resolution of billing issues, ensuring alignment with contracts.
• Support critical mid-month and month-end billing cycles to maintain accuracy and timeliness.
• Lead and coach a small billing team, ensuring adherence to billing deadlines and service level agreements.
• Serve as the escalation point for complex billing queries.
• Collaborate with project and operations teams to resolve billing discrepancies.
• Monitor time entry and approvals to support billing timeliness.
• Provide visibility into unbilled activities and open billing items.
• Assist in monthly billing data reviews and variance investigations.
• Partner with finance to clarify billing-related financial data.
• Identify and implement billing process improvements.
• Support billing-related PSA/ERP systems to maintain workflow consistency.

Requirements

• Minimum of 5 years of billing experience, preferably in a professional services environment.
• Proven experience leading or mentoring teams.
• Strong knowledge of time and materials, fixed fee, and recurring billing models.
• High attention to detail and strong problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• May require customer approval for access to customer systems or premises.

Preferred Qualifications

• Familiarity with PSA/ERP systems such as Changepoint or Intacct.

Compensation & Benefits

Compensation

• Base salary range: $90,000 to $100,000 per year.
• Eligibility for performance bonus according to the organization's corporate plan.
• Final compensation determined by experience, technical skills, and other relevant factors.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Employee Assistance Program, life and AD&D insurance, short- and long-term disability insurance.
• Flexible spending accounts, transportation and parking accounts, and health savings accounts with company contribution.
• Corporate retirement plan with 401(k) matching.
• Legal benefits, identity theft protection, pet insurance, and corporate wellness programs.
• Paid time off starting at 15 days annually (accrued per pay period) plus eight paid holidays including one floating holiday.

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

This is a remote opportunity with potential requirements for customer system or premises access subject to approval.