Billing Representative

Overview

A healthcare organization focused on improving health outcomes through technology-enabled care delivery is seeking a Billing Representative. The organization connects patients with necessary care, pharmacy benefits, and resources to address challenges in healthcare access and financial experience. Serving millions, it aims to optimize health on a broad scale.

Responsibilities

• Review and prioritize open patient accounts receivable for collections
• Handle inbound patient calls and make outbound collection outreach
• Follow up promptly and accurately on delinquent accounts
• Collaborate with onshore and offshore teams to resolve accounts within timelines
• Analyze, document, and manage key accounts and escalations
• Identify trends or issues and escalate to leadership as necessary
• Deliver excellent customer service to patients and internal stakeholders
• Ensure compliance with regulatory, payer, and company policies
• Process account receivable reviews and correction requests within turnaround times
• Process patient payments
• Support additional tasks and projects as assigned

Requirements

• High School Diploma or GED
• Minimum 18 years of age
• At least 1 year of experience in pharmacy or medical revenue cycle management, billing, or collections
• At least 1 year of experience in patient billing customer service (phone, email, etc.)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to read and interpret Explanation of Benefits (EOBs)
• Availability to work any full-time shift between 10:00 AM and 7:00 PM CST, including a one-hour lunch

Compensation & Benefits

• Hourly pay ranges from $17.98 to $32.12 based on experience and full-time employment
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution

Location

• Remote work within the U.S.

Equal Opportunity

This employer is an equal opportunity employer committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.