Billing Representative

Overview

This is a national remote position offering the flexibility to telecommute from anywhere within the U.S. The role focuses on patient account resolution and delivering a high-quality financial experience in a healthcare setting. It involves working in a dynamic, patient-focused environment and collaborating with cross-functional teams to improve healthcare access and outcomes.

Responsibilities

• Review and prioritize open Accounts Receivable (AR) for patient collections
• Handle inbound patient calls and conduct outbound collections outreach
• Ensure timely and accurate follow-up on delinquent accounts
• Collaborate with onshore and offshore teams to drive account resolution within target timelines
• Analyze, document, and manage key accounts and escalations
• Identify trends or issues and escalate to leadership as needed
• Deliver excellent customer service to patients and internal stakeholders
• Ensure compliance with all regulatory, payer, and company policies
• Process Account Receivable reviews and correction requests within defined turnaround times
• Process patient payments
• Support additional tasks and projects as assigned

Requirements

• High School Diploma or GED
• Must be 18 years of age or older
• Minimum 1 year of experience in pharmacy or medical Revenue Cycle Management (RCM), billing, or collections
• Minimum 1 year of experience handling patient billing customer service via phone, email, or other channels
• Proficiency with Microsoft Office applications including Excel, Outlook, and Word
• Ability to read and interpret Explanation of Benefits (EOBs)
• Ability to work any full-time shift between 10:00 AM and 7:00 PM CST, including a one-hour lunch break

Preferred Qualifications

• Background in Healthcare Revenue Cycle Management (RCM)
• Experience in Infusion or Specialty Pharmacy
• Knowledge of NDC, ICD-10, HIPAA, and compliance regulations
• Understanding of collections practices aligned with FDCPA guidelines
• Experience in a call center or voice-based role
• Experience handling patient medical collections, including follow-up and payment resolution

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Dedicated work area separated from other living areas providing information privacy
• Residence in a location with access to an approved high-speed internet connection

Soft Skills

• Strong communication and customer service skills
• Adherence to the organization's Telecommuter Policy

Compensation & Benefits

• Hourly pay range: $17.98 - $32.12 based on full-time employment
• Pay is influenced by local labor markets, education, work experience, certifications, and other factors
• Comprehensive benefits package including incentive and recognition programs, equity stock purchase, and 401(k) contributions (subject to eligibility)

Work Schedule

• Full-time, Monday through Friday
• Flexibility to work any 8-hour shift between 10:00 AM and 7:00 PM CST, including a one-hour lunch break
• Training hours during normal business hours, Monday through Friday

Location

• Remote within the United States

Additional Information

• Candidates must pass a drug test prior to employment
• Equal Employment Opportunity employer
• Commitment to compliance with all applicable laws and regulations regarding nondiscrimination and workplace safety

Application Deadline: This position will be posted for a minimum of 2 business days or until a sufficient candidate pool is collected. The posting may close early due to volume of applicants.