Billing Specialist / 13 hours ago

Overview

This role involves owning the billing cycle end to end and helping ensure invoicing accuracy and clear explanations of ARR movements within the Finance team.

The position is full-time and remote, based in the Philippines, working alongside an Accounts Receivable Specialist and reporting to a Finance Manager.

Responsibilities

Invoicing and billing accuracy

• Issue customer invoices accurately and on time, matched to the contract, subscription terms, and any agreed pricing adjustments
• Process credit notes and billing adjustments, ensuring the right authorization is in place before applying anything
• Keep customer billing records and contract terms current in Xero to maintain clean, complete, audit-ready billing data
• Provide the Finance Manager with accurate invoicing data and billing confirmations for revenue recognition each period

ARR movement analysis and contract billing

• Investigate and explain ARR movements (new business, expansion, contraction, and churn) as they appear in billing and invoicing data, including clear commentary on what drove each movement
• Check billing schedules against contract terms, subscription changes, and renewal dates; raise discrepancies with the Finance Manager promptly
• Coordinate with Revenue Operations and Customer Success on signed, upgraded, or renewed deals so billing data stays current
• Feed reconciled billing data and movement explanations into the ARR waterfall owned by the FP&A Manager each period

Customer onboarding and query resolution

• Set up new customers in Xero with the correct pricing, payment terms, and contact details
• Serve as the single point of contact for invoicing, pricing, and payment queries; resolve routine items independently and escalate disputed or unusual cases early
• Work with the Accounts Receivable Specialist on payment and collections questions to ensure customers receive one coordinated answer
• Trace billing discrepancies to root cause with Customer Success and Revenue Operations to prevent recurrence next cycle

Systems and process

• Use Xero and related billing systems accurately, maintaining high data integrity for billing and contract setup
• Identify recurring issues or inefficiencies in billing and ARR workflows and propose improvements to the Finance Manager
• Document core billing processes and maintain SOPs that others can follow
• Build capability in AI tools relevant to billing and ARR work and apply at least one practical use case during your day
• Support the Finance team with ad hoc tasks and projects

Requirements

• 2 to 4 years of experience in billing, accounts receivable, or finance operations, ideally in a subscription or SaaS business
• Hands-on Xero experience
• Strong Excel or Sheets skills for reconciliation and ARR movement analysis
• Working understanding of invoicing, credit notes, contract and subscription billing terms, and how billing data feeds revenue recognition
• Clear attention to detail in high-volume, repetitive work
• Experience investigating discrepancies and explaining what caused them
• Methodical and self-managing; ability to run the same billing cycle to the same standard each month and catch your own errors
• Curious and willing to chase numbers to root cause rather than noting and moving on
• Calm, clear communicator in writing; ability to explain invoicing or pricing issues to customers without jargon, including when the answer is not what the customer wanted
• Comfortable owning a process rather than only following one; ability to identify when something is slow or breaking and propose a better way
• Comfortable working remotely in a small, distributed team across time zones with sufficient overlap to work closely with the Australian finance team
• Accounting, commerce, or finance qualification preferred; equivalent practical experience accepted
• Strong collaborator with a hands-on, adaptable mindset

Preferred Qualifications

• Experience with HubSpot or another CRM for contract and pricing data

Compensation & Benefits

• ₱55,000 - ₱60,000 per month
• Salary is 55k to 60k PHP per month based on experience and alignment to the role.
• Remote, hybrid, and flexible working options

Location

• Remote; based in the Philippines

Additional Notes

• Final applicants will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment.
• This employer participates in E-Verify.
• AI tools may be used to support parts of the hiring process (e.g., reviewing applications, analyzing resumes, or identifying potential inconsistencies); final hiring decisions are made by humans.