Billing Specialist II

Overview

This Billing Specialist role supports a fast-paced, growing retail energy business by ensuring customers receive complete, timely, and accurate invoices. The position directly influences customer experience, helps resolve billing-related issues, participates in invoice audits, and coordinates with internal teams to support accurate revenue recognition and billing satisfaction.

Responsibilities

• Review and resolve daily billing exceptions identified through reports, internal communications, and customer inquiries.
• Remediate customer issues accurately and in a timely manner.
• Execute and/or adhere to Key Controls in accordance with risk/compliance documentation.
• Identify opportunities to improve timeliness, accuracy, and completeness of customer billing.
• Participate in projects and other duties as assigned.

Working Conditions

• Open office environment or fully remote work options available.
• Some overtime required as special projects arise.
• 0% travel expected.

Requirements

• Bachelor’s Degree in Finance, Accounting, or Business; or 1–2 years of commensurate experience in the field or related area.

Preferred Qualifications

• 1–2 years of energy industry experience.

Skills & Abilities

• Analytical, mathematical, and organizational skills.
• Knowledge of Microsoft PowerPoint, Word, and Excel.
• Excellent oral and written communication skills, including the ability to communicate findings, make recommendations, and facilitate corrections.
• Ability to effectively multi-task in a fast-paced environment.

Physical Requirements

• Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about.

Compensation & Benefits

• Level, title, and/or salary may be adjusted based on the applicant’s experience or skills.

Drug Testing & Equal Employment Opportunity

• Commitment to a drug and alcohol-free workplace; employees may be subject to periodic random drug testing, post-accident testing, and reasonable suspicion drug and alcohol testing where permitted by law and any applicable collective bargaining agreement.
• EOE AA M/F/Protected Veteran Status/Disability.

Additional Notes

AI tools may be used to help prepare for an interview (e.g., practicing responses, researching the role, refining a resume). During interviews and assessments, responses must reflect your own thinking and experience. Use of AI to generate or read answers in real time, complete assessments, or misrepresent qualifications is not permitted and may affect candidacy.